Respondus Lockdown Browser asks students for a password when beginning a test. When
using a Mac or a PC, students receive the following error message, "Contact your instructor
to fix error," and the test does not load.
Work around:
Add an optional password to the exam via the optional password field available in
the LockDown Browser Dashboard tool. Adding this password allows the original problem
not to occur, and the student can enter the exam. You will need to give the students
the password you’ve set. You should NOT use the same internally set password that
resides in the Blackboard quiz settings.
O365 is adding do-not reply Blackboard faculty addresses to the auto-complete list
in the O365 address book. This happens if the first email you receive from your instructor
is sent from Blackboard.
The Bb do-not-reply email address format looks like this:
[email protected] (do-not-reply@learn-prod-589ab7cf1b570-1625814385.us-east-1.elb.amazonaws.com.
Here are instructions to remove addresses from the auto-complete list in O365:
https://kb.wisc.edu/office365/page.php?id=48716
If the do-no-reply address is cached in the auto-complete list and you create a new
email that auto-fills the do-not-reply address, the email will be returned undelivered.
If this happens, remove the address from the auto-complete list using the above instructions. You
only have to do this once for the individual instructor's address.
Please contact the Help Desk if you need assistance, x1112 (825-1112), [email protected]