How to Communicate with Your Instructor in Online Courses
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10/10/2024
Iryna Ashby, Instructional Designer, Online Learning and Technology, CCRI
How to Communicate with Your Instructor in Online Courses: A Quick Guide
Online classes can sometimes feel like you are learning in a bubble, but here’s a secret: your instructors want to help you succeed! The key to breaking that bubble? Effective communication. Let us explore how to do it right (and what to avoid).
1. Do not Be Afraid to Ask Questions
Got a question? Ask it! Instructors love engaged students. The earlier you ask, the better. But how you ask makes a difference.
- Good Example:
"Hi Professor, I’m a little confused about how the discussion post is graded. Could you clarify what you mean by 'thoughtful response'? Thanks for your help!"
- Bad Example:
"What’s the deal with this discussion thing? It makes no sense."
Remember, specific questions get better answers!
2. Be Professional, Yet Personable
When you send that first email, you are making an impression. Being respectful goes a long way, but do not be afraid to let a bit of your personality show. Just keep it appropriate.
- Good Example:
"Hello Dr. Smith, I hope you're doing well. I wanted to introduce myself—I’m Sam from your BUS 000 class. I have really enjoyed the discussions so far! I have a question about the last assignment and hope you can clarify something."
- Bad Example:
"Hey, what’s up? Can you send me the notes from the last class? Thx."
See the difference? Polite and professional, but still friendly!
3. Use Virtual Office Hours
Yes, online office hours exist, and they are a goldmine! If you are struggling with a topic, this is your chance to get one-on-one help.
- Good Example:
"Hi Professor, I’d like to drop by during office hours tomorrow. I’m having trouble understanding the last chapter on organic chemistry and would love to go over it with you."
- Bad Example:
Waiting until the last minute before an exam to ask for help. "Hey, can we meet today? The exam’s tomorrow, and I haven’t understood anything from this unit."
Instructors are happy to help but planning shows responsibility.
4. Clarify Expectations Early
Knowing how your instructor prefers to communicate saves everyone time. Check the syllabus for office hours, email guidelines, and response times.
- Good Example:
Sending questions during office hours or using the specified platform (like a discussion board). Following the instructor’s preferences shows you respect their time.
- Bad Example:
Sending questions about an assignment at midnight and expecting an immediate answer when the professor clearly stated they reply within 24 hours.
5. Be Timely and Respectful of Deadlines
Life happens, and sometimes you may need an extension. The key is to ask early and professionally.
- Good Example:
"Hi Dr. Jones, I’ve run into some personal issues that may impact my ability to submit the assignment by Friday. Is there any possibility of an extension? I understand if not, but I wanted to ask ahead of time."
- Bad Example:
"Hey, I didn’t do the assignment. Can I turn it in late?"
Professors appreciate honesty and early communication, but it is important to show that you respect deadlines.
Final Thought
Communication can make or break your experience in an online course. By being clear, polite, and proactive, you will not only get the support you need, but you will also stand out as a student who cares. So, do not hesitate to reach out—just do it the right way!