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Course Outcomes

TRVL-1010 - Introduction to Travel and Tourism

  • Describe the major segments of the travel industry and how they are related
  • Outline four major ways that travel professionals use the internet
  • Outline how the airline industry is regulated and coordinated by the government and suppliers
  • Identify major trends in how accommodations are owned and operated, and describe some key market segments
  • Identify the distribution system and selling sites most often used by travel businesses
  • Describe the skills needed for most positions in the travel industry

TRVL-1015 - Introduction to Travel and Tourism and Hospitality

  • Describe the economic size of the travel, tourism and  hospitality industries
  • Explain how the tourism industry is organized
  • Describe the skills needed for most positions in the travel, tourism and hospitality industry
  • Identify major trends in the travel, tourism, and hospitality industry

TRVL-1020 - Destination Geography

  • Explain the historical development of tourism and recreation and a minimum of four factors responsible for that development, with modern era references
  • Describe a minimum of two major tourism destinations for each country studied.
  • Explain two special issues related to tourism popularity evident at each destination
  • Demonstrate place-name geography map skills for a minimum of 100 destinations and /or physical features and manmade attractions
  • Identify major worldwide tourism destinations
  • Develop an understanding of geographic concepts as related to the tourism industry

TRVL-1025 - Principles of Food and Beverage Management

  • Describe how to standardize recipes for a specific operation
  • Explain each of the steps in an effective product receiving process
  • Understand how managers develop job standards and job descriptions and how to properly evaluate performance
  • Explain basic product ordering procedures

TRVL-1035 - Travel Sales and Tour Planning

  • Discuss the relevance of the travel and tour industry
  • Differentiate the concepts of tour planning, guiding and escorting
  • Demonstrate the skills necessary to identify sales and marketing strategies for travel professionals
  • Create an Independent Tour Package

TRVL-1045 - Lodging Management and Guest Services

  • Classify hotels in terms of levels of service, ownership and affiliation
  • Describe how hotels are organized and explain how functional areas within hotels are classified
  • Summarize front office operations during the four stages of the guest cycle
  • Identify typical service requests that guests make at the front desk
  • Explain the concept of revenue management

TRVL-1100 - Hospitality and Travel Technology

  • Understand the technology available in the Travel and Tourism and Hospitality industry
  • Create a hotel reservation using a Property Management System
  • Demonstrate basic sales functionality using a Property Management System
  • Perform basic flight lookup using a Global Distribution System
  • Interpret a completed PNR (passenger name record)

TRVL-1125 - Introduction to Sport Management

  • Describe the management of sport at all different levels of skill from youth sports through to professional sports
  • Explain the financial, economic, legal, and ethical aspects of sport
  • Describe the management of sport facilities and the different aspects of the related support industries
  • Identify major trends in event and recreational management
  • Analyze how sport agency, sport sponsorship, and licensed products have an impact on the management of sport

TRVL-1135 - Introduction to Events Management

  • Identify the steps in strategic planning/project management as they relate to events
  • Explain the risk management and financial aspects of event planning
  • Identify the steps involved in planning an event's programming, including site planning and food and beverage decisions
  • Identify major trends in event and recreational management
  • Explain the various ways events can be promoted before and during event as means to build attendance and on-site activities

TRVL-1145 - Introduction to Casino Operations

  • Understand the organizational structure of a typical casino
  • Learn the functions of the departments within that organizational structure
  • Understand how the casino hotel functions within an overall casino organization
  • Be familiar with the various cultural trends that casinos have evolved through to today

TRVL-2020 - Travel Agency Operations and Administration

  • Demonstrate and understanding and importance of the travel and tourism industry
  • Articulate a clear and well-structured understanding of travel agency management
  • Demonstrate the skills necessary to identify sales and marketing strategies for travel agencies
  • Evaluate customer service trends and skills as they relate to the travel and tourism industry
  • Integrate management concepts to achieve positive results in the travel and tourism industry

TRVL-2030 - Conference and Convention Planning

  • Explain such marketing concepts as market segmentation, positioning and target marketing
  • Differentiate between sales and marketing and tell why marketing is essential to the success of hotels and restaurants
  • Recognize ideas, terminology and steps associated with developing and implementing a marketing plan
  • Describe the kinds of meetings held by associations and the characteristics of each
  • Identify key corporate decision makers and detail ways in which sources of business can be located
  • Describe the types of meetings held by each and the factors that influence site decisions
  • Argue for the various types of media used to advertise to meeting planers
  • Examine how to negotiate contracts with meeting planners that benefit both the hotel and the group
  • Know the importance of standardizing contracts and be able to detail how multiple-meeting contracts are negotiated

TRVL-2580 - Travel, Tourism and Hospitality Workplace Experience

  • Develop critical thinking skills in self-assessment in order to make the right choices effecting their careers
  • Develop good communication skills-listening, writing, and speaking
  • Devise strategies for building rapport in teamwork within a diverse workplace culture
  • Learn how to use critical thinking skills in problem solving
  • Develop techniques that build confidence in the resume writing and interviewing processes