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Professional Studies

Learning Outcomes

Certificate Programs

Administrative Management Certificate

The Administrative Management Certificate is designed for students who want to advance their administrative office technology skills and will allow them to pursue more and varied employment opportunities that involve such advanced skills as decision-making, using judgment, and becoming an integral part of an organization’s collaborative efforts.

Upon completion of this program students should be able to:

  • Read, understand, and prepare standard types of business documents
  • Possess appropriate technological skills, including operating systems, word processing (including keyboarding), spreadsheets, database management, and the internet as a research tool 
  • Develop and use appropriate administrative office management procedures 
  • Understand and perform office accounting and recordkeeping functions as related to a service business, including computerized applications 
  • Demonstrate appropriate critical thinking skills utilized by management personnel
  • Demonstrate appropriate human relations management skills 

Administrative Support Specialist Certificate

The Administrative Support Specialist Certificate is designed for students who need to develop marketable employment skills in a short period of time. This program provides students with immediate job training for positions that require the use of basic office technology software and hardware. This includes keyboarding; data entry; preparation of documents and reports; the compilation and editing of spreadsheets and accounting reports; list and file maintenance; and preparation of tables/graphs. Students who successfully complete the program will have a background in Microsoft Office applications (including Word, PowerPoint, Excel, Outlook, and Access), general office procedures, and administrative office management. Administrative office technology skills are now considered universal skills because they are required for employment positions at all different levels of an organization and in a wide range of industries. 

Upon completion of this program students should be able to:

  • Read, understand and prepare standard types of business documents
  • Possess appropriate technological skills, including operating systems, word processing (including keyboarding) spreadsheets, database management, and the internet as a research tool
  • Use appropriate office procedures as related to records information management, telephone communication, and mail management
  • Understand and perform office accounting and recordkeeping functions as related to a service business, including computerized applications
  • Demonstrate appropriate critical thinking
  • Demonstrate appropriate human relations skills

Travel & Tourism and Hospitality Certificate

Tourism is currently Rhode Island’s second-largest and fastest-growing industry. CCRI’s Travel, Tourism and Hospitality certificate provides students with the skills and knowledge necessary for successful careers in this growing industry. Graduates are prepared for entry-level positions with hotel and lodging, food service, airlines, airport operations, car rentals, conventions and meetings, tourism and attractions, casinos, and cruise lines. Students will perform a variety of tasks and complete projects to help them develop the skills required to work in the industry. Students will also have to opportunity to tour various establishments within the industry such as hotels, convention centers, and casinos.

Students who complete the Travel, Tourism and Hospitality certificate have two options:

  • Enter the travel and tourism industry with marketable skills and training; or
  • Continue their education in the CCRI General Studies associate degree program. The General Studies degree program requires 60 credits for completion, 28 of which are elective credits. The Travel, Tourism and Hospitality certificate requires 30 credits and can be used to meet the 28 elective credits for the General Studies degree.

Note: Students may complete the Travel, Tourism and Hospitality certificate program first and then apply all credits toward a General Studies degree or work concurrently in the two programs. Many courses require prerequisites, co-requisites, and/or testing. See the course descriptions in the catalog.

Upon completion of this program students should be able to:

  • Possess appropriate technological skills including Hospitality and Global Distribution Systems, word processing, email and presentation software, and using the internet as a research tool
  • Demonstrate a general knowledge of how hospitality businesses are organized and managed
  • Demonstrate effective listening and communication skills to interact with customers and coworkers in a positive, professional, and ethical manner
  • Demonstrate competency in resolving guest complaints
  • Explain the organizational structure of a variety of food and beverage operations, including the coordination of front-of-the-house and back-of-the-house operations

Medical Insurance Billing Specialist Certificate

The MIBC program provides students with the knowledge, skills and abilities to code medical documentation using the ICD–CM, AMA-CPT®, and HCPCS II manuals. Students will learn how to prepare medical insurance claim forms for submission to medical insurers and the opportunity to work with an electronic medical record system. Upon completion of the program, students are prepared to take the American Academy of Professional Coders® (AAPC) Certified Professional Coder (CPC)® exam and the National Health Care Association® (NHA) Certified Billing and Coding (CBCS)® and Certified Electronic Health Records Specialist (CEHRS)® exams. 

Certificate program credits may be applied toward a Professional Studies or General Studies degree.

Upon completion of this program students should be able to:

  • Read, understand and prepare medical business documents and forms
  • Possess appropriate skills in computer applications in a medical office
  • Demonstrate the proficiency in the use of CPT and ICD-CM coding systems in entering and/or processing medical insurance claims at the OIG (Office of Inspector General) compliance level
  • Understand the purpose of health insurance claims forms, including how to properly complete HCFA-1500, which is the universal health insurance claim form used by most private and government insurance agencies
  • Understand the importance of confidentiality in dealing with medical insurance issues
  • Provide opportunity to take the AAPC, American Academy of Professional Coders, CPC (Certified Professional Coder) certification exam
 

Degree Programs

Professional Studies, Executive Administrative Assistant Concentration

The Executive Administrative Assistant concentration prepares students for careers such as executive assistant, administrative assistant, or administrative office manager.  Students who successfully complete the program have a background in Microsoft Office applications, administrative office procedures, customer service skills, and parliamentary procedures. Career opportunities for the graduates of this program are expected to remain constant.

The program trains students to perform a variety of tasks encountered by the executive administrative assistant involving decision-making, accepting responsibility, and managing an office. 

Upon completion of this program students should be able to:

  • Read, understand, and prepare standard types of business documents
  • Possess appropriate technological skills relating to office management procedures 
  • Communicate effectively in spoken and written forms within a professional environment as would be expected of an executive administrative assistant 
  • Demonstrate effective organizational and resource management skills
  • Demonstrate appropriate critical thinking skills 
  • Demonstrate appropriate interpersonal skills as would be expected of an executive administrative assistant 

Professional Studies, Medical Administrative Assistant Concentration

The Medical Administrative Assistant concentration prepares students to perform administrative and clinical duties. Some responsibilities encountered by graduates include preparing medical correspondence, assisting physicians with medical reports and histories, and arranging for patient hospitalization, including insurance and billing practices. This is currently considered one of the fastest-growing occupations.

This program provides the highly technical training necessary for a competent medical administrative assistant. 

Upon completing this program students should be able to:

  • Read, understand, and prepare standard types of medical documents, including patient charts and physician notations 
  • Possess appropriate technological skills relating to medical office management procedures 
  • Communicate effectively in spoken and written forms within a professional environment as would be expected of a medical administrative assistant who deals with patients, physicians, pharmacies, and medical specialists
  • Demonstrate effective organizational and resource management skills  
  • Demonstrate appropriate interpersonal skills as would be expected of a medical office administrative assistant