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ADAS (Administrative Assistant)

Course Outcomes

 

ADAS-2410- Introduction to Parliamentary Procedures

This course examines Parliamentary Procedures, based on Robert's Rules of Order. Knowledge of parliamentary procedures leads to more productive meetings and allows meeting minutes to be recorded adroitly and accurately. Key concepts include rules that govern meetings: quorums, general classification of motions required to bring business before the meeting participants, motions that are out of order, or motions that require a two-thirds vote. Students will learn meeting decorum, the procedures for the debate of issues, working in executive sessions, and creating reports that accurately reflect the business of the meeting. Lecture: 3 hours

Upon completion of this course students should be able to:

  • Create accurate and clearly written reports and minutes of meetings
  • Use clear verbal communication when working with an individual or a group
  • Create documents that identify and use evidence and ideas to demonstrate that logical conclusions were reached
  • Develop a system so that reports and minutes can be easily located
  • Develop documents that demonstrate ethical standards and reasoned decisions

ADAS-2420- Customer Service Skills

This course will equip students with the knowledge and skills that will enable them to be a successful and proactive part of a customer service team. It is important that customer service representatives provide the highest quality customer care with every interaction. This course focuses on strategies for effective customer service, troubleshooting skills, call-handling procedures, call center metrics, incident management, communication skills, customer retention techniques, and call center processes. This course is a combination of theory and practice.  Lecture: 3 hours

Upon completion of this course students should be able to:

  • Adopt the skills and techniques that deliver a positive customer experience
  • Practice a customer-centered culture  
  • Demonstrate a positive, confident, and professional approach to new and returning customers 
  • Deal effectively with difficult customers, turning their complaints into opportunities 
  • Maximize the value of customer interactions by using clear and consistent verbal and written communication

ADAS-2530 - Office Technology and Procedures II

This capstone course enables students to integrate the skills previously learned in the program via a career-related office simulation. Students continue to learn Outlook as well as gaining knowledge of planning meetings and conferences. In addition, students research business data and learn about parliamentary procedures. Emphasis is placed on the development and exercise of decision-making ability and human relations skills. Lecture: 3 hours, (Prerequisite: OFTD-1140)

Upon completion of this course students should be able to:

  • Understand current trends in the business office and the need to adapt in an ever changing business environment
  • Use the Internet to research topics pertaining business situations
  • Understand basic job responsibilities of the administrative professional
  • Write and speak effectively in a business environment
  • Understand and effectively use Microsoft Outlook Software Program
  • Use effective interpersonal skills in a business environment
  • Develop ability to analyze, evaluate, and exercise their own value judgment

ADAS-2570 - Administrative Office Management

This course deals with the strategies and issues related to effective supervision of employees who work in an office environment. The relationship between office productivity and management activities such as planning, scheduling, organizing, implementing, evaluating and controlling is examined.  Lecture: 3 hours

Upon completion of this course students should be able to:

  • Understand current management principles
  • Understand basic management practices, opportunities, and challenges in administrative office management
  • Understand the need for leadership and motivation skills as they pertain to the administrative office manager
  • Apply language skills (oral, written, and listening skills) effectively
  • Research Internet for data pertaining to business offices
  • Use Microsoft Excel to analyze business expenditures
  • Produce accurate reports using computer technology in a variety of business
  • Interact with others in groups or teams in ways that contribute to effective working relationships and goals

ADAS-2580 -Office Administration Cooperative Education I

This is a planned and supervised cooperative work experience that provides students with an opportunity to observe and participate in a work environment related to their academic interests. Students attend class on campus during weeks one through five then work approximately 13 hours a week in an approved Cooperative Work Experience Placement during weeks six through 15.  Lecture: 1 hour, Other: 13 hours

Upon completion of this course students should be able to:

  • Develop critical thinking skills in self-assessment in order to make the right choices affecting their careers.
  • Develop good communication skills-listening; writing; and speaking
  • Devise strategies for building rapport in teamwork within a diverse workplace culture
  • Learn how to use critical thinking skills in problem solving
  • Develop techniques that build confidence in the resume writing and interviewing processes