Phishing is a malicious e-mail impersonating some type of service provider. They attempt to get your account information to gain access to internal systems, such as email, Banner, or shared drives.
Some phishing emails will ask you to forward your username and password, while others will direct you to a website that looks "similar" to CCRI websites to trick you into entering your username and password. The CCRI Help Desk will never ask for confidential information in an email. This includes passwords, DOB or even personal information like your name or address. Furthermore, you should avoid clicking on links in emails that direct you to secure areas as they may potentially be spoofed web pages.
Phishing emails can be identified in the following ways:
These are not inclusive of all messages that could be spam, so when in doubt, you can always forward the email to the CCRI IT help desk at email@example.com for confirmation.
If you have already sent your username and password or click on a link and entered your username and password, you should take immediate action and do the following: