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Remote Learning FAQs

What is my class going to be like now that it’s online?

Your professor will let you know whether your class will be happening on the same schedule as your face-to-face class. If so, you’ll need to be logged into Blackboard Collaborate at the same time you would be arriving to class. For example, if your class is Tuesdays and Thursdays at 10 am, you’ll need to be logged in and ready to go at 10 am on Tuesdays and Thursdays.

Alternately, some classes may be structured with a regular schedule of activities to be completed by deadlines individually. You might view recordings of lectures, read articles, submit papers, and take quizzes through Blackboard or a site you are already using. No matter how your instructor chooses to adapt the course for remote learning, please check your CCRI email every day to make sure that you don’t miss any important information.

Is the CCRI Food Pantry Open?

Yes. During this time, the college is committed to continuing as many supportive services to our students as possible. Students can continue to place their orders every other week here. The new pick up schedule is listed below and will begin on March 24. We ask students to practice good social distancing measures and make pick-ups alone. Please bring a photo ID. Anyone who is feeling ill, running a fever or experiencing flu-like symptoms should not come and will not be serviced.

  • Flanagan Campus (Lincoln)
    Tuesdays, 12–2 pm
    Please use Entrance B
  • Knight Campus (Warwick)
    Wednesdays, 12–2 pm
    Please arrive at the loading dock at the rear of the campus
  • Liston Campus (Providence)
    Thursdays, 12–2 pm
    Please use Entrance A

For questions, please email

What should I do if I don’t have the necessary computer equipment or internet access to participate in my class?

We are working to provide all CCRI students with the resources you need to be successful in your classes during this challenging time.

Governor Gina Raimondo announced a new initiative to assist those without regular access to internet.

All students at CCRI who have a smartphone with a cellular data plan through AT&T, Sprint, TMobile, or Verizon (either an annual contract or a prepaid plan) can now get free, unlimited data through May 13. You just need to contact your provider (via the app or website) to activate your account.

This will allow you to use your phone to access distance learning or turn your phone into a hotspot to connect other devices (like a Chromebook or iPad) to the internet. To ensure your phone is set up to take advantage of this service, please find the relevant resources for your mobile carrier and follow the directions in this table

If you do not have a smartphone, we, in partnership with the Rhode Island Department of Education, have gathered other resources available through various Internet Service Providers across Rhode Island. Cox and Verizon, for example, are providing free, short-term internet access for qualifying families who are not current customers. Please refer to this table to learn how to enroll in these internet plans. You can also look to EveryoneOn’s database to see if there are other internet options available to you. 

In addition, there are many free and public WiFi hotspots available through the duration of the COVID-19 crisis. You can access through the following links:


For those still in need of assistance for in-home internet access:


  • Cox Communications is expanding its coronavirus relief offerings for residential customers who are college students; that includes: $19.99/month for new starter internet customers with a temporary boost of up to 50 Mbps download speeds and no annual contract or qualifications. Learn more.
  • Connect2Compete is a Cox Communications program for families with K–12 age children in the household; it includes: limited-time, first month free service, $9.95/month thereafter. Learn more.
  • Comcast Internet Essentials customers will receive two free months of internet service, which is available to all qualified households for $9.95 per month, plus tax. Apply by April 30, 2020. Learn more.
  • Sprint is offering unlimited data to existing customers and allowing all handsets to enable hot-spots for 60 days at no extra charge. Learn more.
  • Charter Spectrum Broadband is offering free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription and at any service level up to 100 Mbps. To enroll call 1-844-488-8395. Installation fees will be waived for new student households. Learn more.
  • AT&T is offering open hot-spots, unlimited data to existing customers, and $10/month plans to low income families. Learn more.
  • Verizon is waiving late fees from now through May 13 and will not terminate service to a customer who's been impacted by the coronavirus outbreak. Other data plan options are available. Learn more.
  • T-Mobile is offering unlimited data to existing customers, and will soon allow all handsets to enable hot-spots for 60 days at no extra charge. Learn more.

CCRI’s online learning platform, Blackboard, is accessible on multiple platforms, including desktop, laptop, tablet and mobile devices, although there may be some limitations to Blackboard depending on your device. We are working to provide solutions to those of you who do not have access to a device that supports Blackboard.

If you have not yet informed us that you lack computer or internet access, please contact Advising & Counseling by email or by text at 401-308-3537 today to let us know how we can help.

What will happen to my financial aid?

Your aid will not be affected as a result of the change in the mode of instruction, but you must continue to attend all your classes. Dropping, withdrawing, or failing to attend classes could result in a recalculation of your financial aid, even if already received, and could impact Satisfactory Academic Progress eligibility for future terms.

We are working closely with the federal government to understand financial aid implications. Please continue to check this page. You can also email your questions to and the Financial Aid team will be in touch with you as soon as more information is available.

I was planning to apply to a health science program that accepts applications in May. Will the PBHS application still open May 1?

At this time, the application periods for Performance-Based Health Science (PBHS) programs have not changed. Please check the PBHS Admissions page for any changes.

I have a paper form or other documents that I need to bring to campus. How do I turn in documents if all offices are closed?

During this time please mail your documents to:

CCRI Knight Campus
Office of Enrollment Services
400 East Avenue
Warwick, RI 02886

  • For Financial Aid documents
    Attn: Financial Aid
  • For immunization or health-related documents
    Attn: Health Services Office

How do I buy books if the bookstore is closed?

The Campus Stores will be operating online. We will be shipping any textbooks orders to student's home free of charge. Allied Health pins for graduation and bus passes are also available online. 

For more information, email:

I signed up for an in-person class because I have concerns about remote learning. If I drop the class, am I able to get my tuition refunded?


Although CCRI has moved to online learning for the remainder of the semester, classes have not been canceled, and therefore the College’s standard refund policies apply. Students who drop or withdraw from courses at this point in the semester are not eligible for a refund of tuition and fees. For more information, visit the Bursar's Office webpage or email the department at

Will commencement still take place?

No. The health and safety of our college community is our highest priority. In accordance with the college's and state of Rhode Island's policy regarding coronavirus (COVID-19), we have decided to cancel our commencement ceremony at the Dunkin Donuts Center scheduled for May 14.

Although we won’t be coming together later this spring, the college will work hard to find a way to celebrate the Class of 2020 at a later date.

Refunds (minus shipping and handling) are available to students who have already purchased caps and gowns under the following conditions:


  • If you had the items shipped to the bookstore your purchase will be refunded automatically.
  • If you had the items shipped to your home and the package is either unopened or opened in new condition

Those who had the items shipped to their home must return them to the Knight Campus Bookstore when it reopens at a later date.

Are library services still available?

Campus libraries are closed, but you can still access all the features at our online library at Librarians have created a resource for students adjusting to online learning with its Get the Facts: Coronavirus and Distance Learning for Students guide. In addition, students can visit the Ask Us! site for research help and answers to questions about library resources and services.

Library staff will continue to assist students with:

  • Locating and accessing course documents like articles and book chapters
  • Researching specific topics
  • Accessing online articles and books needed to complete assignments and papers
  • Guiding you through the steps for searching online databases

While the campus libraries are closed, all library materials will be due when students, staff, and faculty are allowed to return to campus. All fines will be waived.

If you need additional help, feel free to contact your Library Dean and Chair:

George Hart
Dean of Library and Academic Innovation

Jim Salisbury
Associate Professor- Reference Librarian/Department Chair

What other resources are still available while all campuses are closed?

During this period of remote learning, you will be able to access the typical on-campus resources online, such as our library, the Student Success Center, the Writing Center, Disability Student Services, Advising & Counseling, Admissions, Enrollment Services, IT HelpDesk and the Food Pantry. Read more information on our Learning Remotely site and through Starfish.

How do I submit a Microsoft word document to my professor?

If you need to submit coursework as a Microsoft word document, use these instructions from Microsoft on downloading a file from OneDrive to be able to submit it so your instructor can see it.

Will in-person classes resume before the end of the semester?

No. In the interest of the health and wellbeing of our community, we have made the difficult, but necessary, decision to continue with remote learning for the remainder of the semester. In acting now, we hope to allow you as much time as possible to prepare.

Please monitor your CCRI email and frequently check our website for important information.

Where can I get help using Blackboard?

CCRI has many resources to help you access your courses in Blackboard. Start here for an overview of learning remotely using Blackboard, and visit our Blackboard Documentation for Students site for instructions and video tutorials. Finally, visit the IT HelpDesk Portal for our Knowledge Base or to submit an IT Request.

Can I check the status of my grades online?

Yes. You can continue to use  MyCCRI  to view your semester grades. For many courses, you will be able to see assignment and test grades posted in Blackboard.

When can I register for summer and fall classes?

Registration for summer classes begins on April 6, and for fall classes on April 13 for continuing and new degree students, and May 4 for continuing and new non-degree students. Click here to view registration information and course schedules.