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Remote Learning FAQs

I haven’t heard from my professor. What should I do?

Your professor will likely contact you prior to the first day of your scheduled class. It's important to monitor your CCRI email as this is your official email and the one by which your professors will use to contact you. If you have not heard from your professor during the first few days of the semester, feel free to send them an email. You can look up the contact information for your professor by using the CCRI directory, found here.

Do I have to wear a mask on campus?

Yes. Students are required to wear a face covering/mask at all times on campus.

Where can I find the syllabus and other information about my class?

Blackboard is your go-to virtual planner for all of your questions regarding courses, grades, or your syllabus. Visit the Blackboard tutorial for more information on how to access its features, or log in using your CCRI credentials.

Do I need to bring my own hand sanitizer?

Hand sanitizer stations are widely available on campus. Feel free, however, to bring your own hand sanitizer if desired.

Do I need to bring my own food and beverages to campus?

You are encouraged to bring your own food and beverages if you come to campus. As of now, Campus dining facilities will be closed and there will be limited vending options available only.

What is my class going to be like now that it’s online?

Your professor will let you know whether your class will be happening on the same schedule as your face-to-face class. If so, you’ll need to be logged into Blackboard Collaborate at the same time you would be arriving to class. For example, if your class is Tuesdays and Thursdays at 10 am, you’ll need to be logged in and ready to go at 10 am on Tuesdays and Thursdays.

Alternately, some classes may be structured with a regular schedule of activities to be completed by deadlines individually. You might view recordings of lectures, read articles, submit papers, and take quizzes through Blackboard or a site you are already using. No matter how your instructor chooses to adapt the course for remote learning, please check your CCRI email every day to make sure that you don’t miss any important information.

Is the CCRI Food Pantry Open?

Yes. During this time, the college is committed to continuing as many supportive services to our students as possible. Students can continue to place their orders every other week here. We ask students to practice good social distancing measures and make pick-ups alone. Please bring a photo ID. Anyone who is feeling ill, running a fever or experiencing flu-like symptoms should not come and will not be serviced.

For questions, please email [email protected].

What should I do if I don’t have the necessary computer equipment or internet access to participate in my class?

We are working to provide all CCRI students with the resources you need to be successful in your classes during this challenging time.

There are many free and public WiFi hotspots available through the duration of the COVID-19 crisis. You can access through the following links:

For those still in need of assistance for in-home internet access:

  • Connect2Compete is a Cox Communications program for families with K–12 age children in the household who qualify for public assistance programs (including Free or Reduced Price Lunch); it includes: first two months free service, $9.95/month thereafter, with no annual contract. Learn more. Valid until September 30.
  • Cox Starter package for any new Cox customer includes internet with speeds up to 10mbps for $29.99/month. Learn more.
  • Verizon is offering Lifeline: discounted internet on all fios packages for low-income Rhode Islanders. It includes $20/month discount off any Fios internet plan. Current lowest-cost Fios plan is $39.99/month plus $15/month router rental. Learn more.

*Internet package information is current as of August 20, 2020

CCRI’s online learning platform, Blackboard, is accessible on multiple platforms, including desktop, laptop, tablet and mobile devices, although there may be some limitations to Blackboard depending on your device. We are working to provide solutions to those of you who do not have access to a device that supports Blackboard.

Also, click here to learn more about our Technology Grant. The Technology Grant helps with expenses such as laptops, internet access and other unforeseen costs related to remote learning.

If you have not yet informed us that you lack computer or internet access, please contact Advising & Counseling by email or by text at 401-308-3537 today to let us know how we can help.

What will happen to my financial aid?

Your aid will not be affected if there has been a change in the mode of instruction, but you must continue to attend all your classes. Dropping, withdrawing, or failing to attend classes could result in a recalculation of your financial aid, even if already received, and could impact Satisfactory Academic Progress eligibility for future terms.

We are working closely with the federal government to understand if there are financial aid implications. You can also email your questions to [email protected] or text 401-217-2770 and the Financial Aid team will be in touch with you as soon as more information is available.

I have a paper form or other documents that I need to bring to campus.

The Admissions team and Enrollment Services counter will offer limited in-person appointments during the hours listed below. To schedule an appointment, please call (401) 825-2003 or email [email protected]. Be sure to specify the type of in-person service you require, and the day and campus you would like your appointment on in the email.

In-person, by appointment, hours and campuses:

  • Knight Campus (Warwick)
    Mondays: 8 am–6 pm
    Fridays: 8 am–4 pm
  • Flanagan Campus (Lincoln)
    Tuesdays: 8 am–4 pm
  • Liston Campus (Providence)
    Wednesdays: 8 am– 6 pm
  • Newport Campus
    Thursdays: 8 am–4 pm

Note: For Financial Aid documents, please include "Attn: Financial Aid," and for immunization or health-related documents, include "Attn: Health Services Office."

How do I buy books if the bookstore is closed?

You can start purchasing textbooks and course materials online for the Winter J-Term and Spring 2021 semesters beginning on Monday, December 21 at our official CCRI Bookstore website. Virtual store hours are available. Orders are shipped free to your home during the RUSH/Financial Aid period. If applicable, remember to select Student Maintenance of Authorization on your MyCCRI under Financial Aid Information, and complete and submit.

School supplies and CCRI gear are always available for purchase on the website.

If you need any additional help with ordering books, requesting refunds, or accessing your digital purchases, check out this helpful tutorial!  

Still have questions? Email the Campus Store.

Are library services still available?

Campus libraries are closed, but you can still access all the features at our online library at Librarians have created a resource for students adjusting to online learning with its Get the Facts: Coronavirus and Distance Learning for Students guide. In addition, students can visit the Ask Us! site for research help and answers to questions about library resources and services.

Library staff will continue to assist students with:

  • Locating and accessing course documents like articles and book chapters
  • Researching specific topics
  • Accessing online articles and books needed to complete assignments and papers
  • Guiding you through the steps for searching online databases

While the campus libraries are closed, all library materials will be due when students, staff, and faculty are allowed to return to campus. All fines will be waived.

If you need additional help, feel free to contact your Library Dean and Chair:

George Hart
Dean of Library and Academic Innovation

Jim Salisbury
Associate Professor- Reference Librarian/Department Chair

How do I submit a Microsoft Word document to my professor?

If you need to submit coursework as a Microsoft Word document, use these instructions from Microsoft on downloading a file from OneDrive to be able to submit it so your instructor can see it.

Where can I get help using Blackboard?

CCRI has many resources to help you access your courses in Blackboard. Start here for an overview of learning remotely using Blackboard, and visit our Blackboard Documentation for Students site for instructions and video tutorials. This handy guide also offers some quick start tips for new Blackboard users. Finally, visit the IT HelpDesk Portal for our Knowledge Base or to submit an IT Request.

Can I check the status of my grades online?

Yes. You can continue to use  MyCCRI  to view your semester grades. For many courses, you will be able to see assignment and test grades posted in Blackboard.