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Remote Learning FAQs

What is my class going to be like now that it’s online?

Your professor will let you know whether your class will be happening on the same schedule as your face-to-face class. If so, you’ll need to be logged into Blackboard Collaborate at the same time you would be arriving to class. For example, if your class is Tuesdays and Thursdays at 10 am, you’ll need to be logged in and ready to go at 10 am on Tuesdays and Thursdays.

Alternately, some classes may be structured with a regular schedule of activities to be completed by deadlines individually. You might view recordings of lectures, read articles, submit papers, and take quizzes through Blackboard or a site you are already using. No matter how your instructor chooses to adapt the course for remote learning, please check your CCRI email every day to make sure that you don’t miss any important information.

Is the CCRI Food Pantry Open?

Yes. During this time, the college is committed to continuing as many supportive services to our students as possible. Students can continue to place their orders every other week here. We ask students to practice good social distancing measures and make pick-ups alone. Please bring a photo ID. Anyone who is feeling ill, running a fever or experiencing flu-like symptoms should not come and will not be serviced.

  • Flanagan Campus (Lincoln)
    Tuesdays, 12–2:30 pm
    Please use Entrance B
  • Liston Campus (Providence)
    Thursdays, 12–2:30 pm
    Please use Entrance A

For questions, please email

What should I do if I don’t have the necessary computer equipment or internet access to participate in my class?

We are working to provide all CCRI students with the resources you need to be successful in your classes during this challenging time.


There are many free and public WiFi hotspots available through the duration of the COVID-19 crisis. You can access through the following links:

For those still in need of assistance for in-home internet access:

  • Connect2Compete is a Cox Communications program for families with K–12 age children in the household; it includes: limited-time, first month free service, $9.95/month thereafter. Learn more.
  • T-Mobile has extended agreements with multiple spectrum holders to continue utilization of their 600MHz spectrum during the COVID-19 pandemic. Each of the companies has agreed to extend the arrangements through at least June 30. Learn more
  • Charter Spectrum Broadband continues to offer Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription and at any service level up to 100 Mbps through at least June 30. Customers can learn more by calling 1-844-488-8395.
  • AT&T is offering a variety of perks for customers during the pandemic, including offering unlimited internet data to consumer home internet, as well as Fixed Wireless Internet, customers through June 30. Click here for more on other available offers. 
  • Verizon is currently waiving late fees, and there will be no disruptions to your service before June 30. Other data plan options are available. Learn more.

CCRI’s online learning platform, Blackboard, is accessible on multiple platforms, including desktop, laptop, tablet and mobile devices, although there may be some limitations to Blackboard depending on your device. We are working to provide solutions to those of you who do not have access to a device that supports Blackboard.

If you have not yet informed us that you lack computer or internet access, please contact Advising & Counseling by email or by text at 401-308-3537 today to let us know how we can help.

What will happen to my financial aid?

Your aid will not be affected as a result of the change in the mode of instruction, but you must continue to attend all your classes. Dropping, withdrawing, or failing to attend classes could result in a recalculation of your financial aid, even if already received, and could impact Satisfactory Academic Progress eligibility for future terms.

We are working closely with the federal government to understand financial aid implications. Please continue to check this page. You can also email your questions to and the Financial Aid team will be in touch with you as soon as more information is available.

I have a paper form or other documents that I need to bring to campus. How do I turn in documents if all offices are closed?

During this time please mail your documents to:

CCRI Knight Campus
Office of Enrollment Services
400 East Avenue
Warwick, RI 02886

  • For Financial Aid documents
    Attn: Financial Aid
  • For immunization or health-related documents
    Attn: Health Services Office

How do I buy books if the bookstore is closed?

The Campus Stores will be operating online. We will be shipping any textbooks orders to students' homes free of charge. Allied Health pins for graduation and bus passes are also available online. 

For more information, email:

Are library services still available?

Campus libraries are closed, but you can still access all the features at our online library at Librarians have created a resource for students adjusting to online learning with its Get the Facts: Coronavirus and Distance Learning for Students guide. In addition, students can visit the Ask Us! site for research help and answers to questions about library resources and services.

Library staff will continue to assist students with:

  • Locating and accessing course documents like articles and book chapters
  • Researching specific topics
  • Accessing online articles and books needed to complete assignments and papers
  • Guiding you through the steps for searching online databases

While the campus libraries are closed, all library materials will be due when students, staff, and faculty are allowed to return to campus. All fines will be waived.

If you need additional help, feel free to contact your Library Dean and Chair:

George Hart
Dean of Library and Academic Innovation

Jim Salisbury
Associate Professor- Reference Librarian/Department Chair

What other resources are still available while all campuses are closed?

During this period of remote learning, you will be able to access the typical on-campus resources online, such as our library, the Student Success Center, the Writing Center, Disability Student Services, Advising & Counseling, Admissions, Enrollment Services, IT HelpDesk and the Food Pantry. Read more information on our Learning Remotely site and through Starfish.

How do I submit a Microsoft Word document to my professor?

If you need to submit coursework as a Microsoft Word document, use these instructions from Microsoft on downloading a file from OneDrive to be able to submit it so your instructor can see it.

Where can I get help using Blackboard?

CCRI has many resources to help you access your courses in Blackboard. Start here for an overview of learning remotely using Blackboard, and visit our Blackboard Documentation for Students site for instructions and video tutorials. Finally, visit the IT HelpDesk Portal for our Knowledge Base or to submit an IT Request.

Can I check the status of my grades online?

Yes. You can continue to use  MyCCRI to view your semester grades. For many courses, you will be able to see assignment and test grades posted in Blackboard.