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Academic Computer Labs FAQs
- Can I run a program from a CD on a lab computer?
- Yes, unless it needs to install a segment with Administrative privileges.
- Can I install software on the workstations?
- Installing software on the workstations is prohibited
- I'm having trouble printing in a computer lab - What should I do?
- If you run into a problem printing a document in the Academic computer lab, first
check the instructions that are posted. Specific instructions are posted for the lab
you're in; make sure you're following them correctly.
If your problem persists (particularly paper jams and "toner low" messages), Please
see the Lab Staff to report the problem.
- How do I save a file if my thumb drive is full?
- Save your document to your OneDrive, a lab assistant can help you if you have never
used this free online cloud based option, or you can email it to yourself.
- The Apple computer I'm using froze. What do I do?
- Hold down OPTION-cmd key-P-R and press the lighted restart button on either the keyboard
or the CPU tower. If this doesn't work on a CPU tower, press the small reset button
below and to the left of the restart button. If the problem persists, report the problem
to the Lab Staff.
- Why did the files I saved to the Desktop disappear when I left the lab computer?
- When the computer is rebooted, all files left on the Desktop are automatically deleted.
If the files have been deleted, you cannot recover them. Remember to save your work
often to your OneDrive, a flash drive or email it to yourself.
- When are computers available?
- Can I copy programs on the workstations and take them home to use on my own computer?
- No. Under no circumstances will software piracy be condoned.
- What kind of media does each machine use?
- Most PCs have CD/DVD drives for the storage of data. We highly recommend that each
student use a USB flash drive for personal data storage.
- Can I listen to music in the lab?
- Yes. All PCs have internal CD-ROM drives capable of playing audio compact discs. One
is permitted to bring music CDs and personal headphones to listen to music provided
that it does not disturb or interfere with others or the equipment. Note that no speakers
are attached to general use systems in the lab due to the risk of loud interference
to others.
- How do I use CDR and CDRW in Academic Computer Labs?
- CDRW (DATA)
- Format:
- Right click on the "CD Drive" icon in "My Computer". Choose "Erase this CDRW".
- Now the CDRW is ready to have files written to it.
- Note: Formatting the CDRW will remove ALL existing files. They are not recoverable.
- If you do not have formatted CDRW, you will have to format the CDRW. Do NOT format
or erase CDR Disks.
- Write:
- You can treat the CDRW Drive as any other removable media (like a Thumb drive). You
can copy or create files, but you will be unable to edit or delete existing files
(you can format the entire CDRW). The only additional step is to tell the OS to write
the files.
Note: If you plan to save to a folder on the CDRW the folder MUST already exist on the
CDRW.
- Once you have copied the files to the CDRW, Windows will queue the files to be written.
- When you are ready to write, right click on the "CD Drive" icon in "My Computer".
Choose "Write these files to CD".
- The CD Writing Wizard dialog will appear and guide you through the process.
- Once complete, Windows will eject the CD
- If you decide that you do not want to write the files to the CDRW, you can remove
the queued list. Right Click on the "CD Drive" icon in "My Computer". Choose "Delete
Temporary Files".
Note: As you copy files to the CDRW for writing, pay attention to the amount of disk space
left. The space left on the disk will not reflect the additional space needed by the
queued files. Windows WILL let you queue up more files than there is space left on
the CDRW. However, when you attempt to write files to CD the Wizard will give you
an error.
- CDR (DATA)
Note: CDR is write ONCE. If you write a file to it, you will not be able to delete it.
You can NOT format a CDR.
- Write:
- You can treat the CDR Drive as any other removable media (like a Floppy Disk). You
can copy or create files, but you will be unable to edit or delete existing files.
The only additional step is to tell the OS to write the files.
Note: If you plan to save to a folder on the CDR the folder MUST already exist on the CDR.
- Follow the same 5 steps above to write your files to the CDR
If you require additional information use Windows built in help function (Start Menu
--> Help and Support) and search on CD Writing.
NOTE: COPYING OF ILLEGAL MUSIC AND/OR DATA IS NOT CONDONED BY ACAMDEMIC COMPUTER OR Community
College of Rhode Island.
- CDR/CDRW (AUDIO)
- Right Click on the mp3 or wav file(s) you wish to convert to Audio CD format. Choose
"Copy to Audio CD"
- Windows Media Player will display the play list of songs you have selected. You can
modify the play list from here.
- Once you are ready to create the Audio CD, insert a BLANK CDR/CDRW into the CDRW drive,
then click on "Copy Music" in the top right corner.
- Media player will convert the files as necessary then attempt to write them to the
CDR/CDRW
- Once compete, Windows will eject the CD.
NOTE: COPYING OF ILLEGAL MUSIC AND/OR DATA IS NOT CONDONED BY ACAMDEMIC COMPUTER OR Community
College of Rhode Island.
- Should I backup my files?
- Where are the computer labs on campus?
- What are the hours of the CCRI computer labs?
- How long will my print job stay in the print queue?
- Once you have clicked the Okay button in the print dialog box, your print job will move to the print queue and stay
there for a period of 72 hours or until you release the print job (whichever comes
first). All print jobs are deleted from the print queue after 72hours.
- Can I print transparencies on the lab printers?
- NO. Transparencies have damaged the printers in the past.
- Is wireless access available in the Academic Labs?
- Can I use the open lab to do my personal business?
- No. Running your personal business is NOT permitted in Academic labs.
- How should I report problems with computers in the lab?
- Please inform a Lab Staff at your campus of any problems with the computers, printers,
and scanners in the open computer lab. Do NOT attempt to fix the problem yourself.
Faculty may call the Help Desk to report a computer problem.
- Can I save files to the hard drive in the open lab?
- Yes. However, we have virtual computers (small boxes) and Dell computers. If you log
off of a virtual machine all of your data will be gone, whereas, if you log off a
Dell computer the data will remain on the computer until it is restarted. The best
practice is to always save your data to your OneDrive or a flash drive and not to
the computer.
- Where can I get more information on the computer labs, hours, and what is available?
- Do you accommodate students with disabilities?
- Yes, we have Mac and PC disability stations available with hardware and software adapted for students with
disabilities.
- I lost something in the lab. Is there a lost-and-found?
- Lost and found articles are kept in the Lab Staff area unless they are items such
as car keys, wallets, or cell phones. If you have lost something, please check there.
If you do not find your lost item, please contact Campus Security to see if anyone
has turned the item over to them.
- Can I bring food and drinks into the lab, if the drink has a spill-proof lid?
- Sorry, food and drinks are not allowed in the lab.
- Can I play music or use sound for presentations in the lab?
- Yes, as long as headsets are used and it does not distract anyone else in the lab.
- What do I do if the printer runs out of paper?
- Please notify a Lab Staff on duty.
- Where should I save my work?
- We strongly encourage you to save your work to your OneDrive account. This online
cloud based account is provided to all students and eliminates the need to carry a
flash drive. If you do not know how to access your OneDrive please ask a lab assistant
for help. You can also use a flash(thumb) drive.
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