Classroom Technology FAQs

Basics...

  1. If the previous user is still signed in, sign the out. OR, restart the computer.
  2. If the previous user "locked" the PC, click the "switch user" arrow. OR, restart the computer.
  3. Check the back of the computer and make sure that the internet cable is plugged in and that the orange/green light is on signifying a connection.
  4. If you tried to sign-in with your username/password or with the campus generic log-in and are still unable to sign-in after completing the first three steps, the network may be down temporarily and you will not be able to log-on to the computer at that time.

I can't see my image...

  1. Power on the computer monitor.
  2. Turn on the projector to see if the computer image is being projected; if so, the computer is not "Duplicating" the image. Hold the "Windows" key and the "P" key. A menu will appear on the right side of the screen. Arrow up to "Duplicate" and hit the "Enter" key.
  3. Check the cables on the back of the computer monitor and the computer tower to see if they are connected and secure.
  1. KVM Switch Box is set to wrong input. Select #1 for classroom computer. Select #2 for laptop.
  2. The PC is not "duplicating" the image. Hold the "Windows" key and hot the "P" key. A Menu will appear on the right side of the screen. Arrow up to "Duplicate" and hit the "Enter" key.
  3. The projector set to the wrong source. Press the "Source Search" button on the projector remote. The projector will toggle to the next available source. continue to press the "source Search" button until computer image appears.
  1. Power on the DVD/VHS player.
  2. Press the "Source Search" button on the projector remote. The projector will toggle to the next available source. Continue to press the "source Search" button until the computer image appears.
  1. Press the "Source Search" button on the projector remote. The projector will toggle to the next available source. Continue to press the "Source Search" button until the computer image appears.
  2. Reset the computer resolution

My DVD won't play...

  1. Insert the DVD into the PC's DVD tray.
  2. Open VLC Media Player. Select the "Media" Tab, select "Open Disc". Browse for the disc if it does not appear to be available in the "Disc Device" drop-down menu. With the disc selected, click the "play" button.
  3. If the computer cannot read the DVD, try cleaning the disc with a soft cloth and/or try playing the DVD through the DVD/VHS player.
  1. Turn on the power to the DVD player and make sure that it is on the DVD source and not VCR. Insert the DVD into the DVD/VHS player.
  2. Turn on the power to the projector.
  3. Press the "Source Search" button on the projector remote so that it will cycle through the sources until it finds the video source.
    1. When trying this from a Creston panel, press the "Watch Video" button.
    2. When trying this from the PC's Projector Control, select the DVD/VCR button.
  4. Use the DVD remote to operate the DVD player.
  5. If the DVD player cannot read the DVD, try cleaning the disc with soft cloth and/ or try to playing the DVD through the PC.

I don't hear any sound...

  1. Make sure that the speaker is powered on and that the volume is turned up.
  2. Check the PC to see that the sound is muted and/or needs to be turned up. If so, click the speaker icon next to the clock to adjust the PC's master volume.
  3. Make sure the browser/media playback volume is turned up.
  4. Cable connection may be loose or may not be plugged in properly. Make sure that the 1/4 Phone Jack is plugged into the "Line input" input.
  1. Make sure that the speaker is powered on and that the volume is turned up.
  2. Cable connection may be loose or may not be plugged in properly. Make sure that the RCA cables are plugged into their associated color inputs.

This page developed and maintained by IT/Classroom Technology & Media Services. Send comments and suggestions to jdvota@ccri.edu .

If you have difficulty accessing the information on this page, please contact Web Services.


Top
Last Updated: 12/20/16