The Customer Service Specialist concentration provides students with the training necessary for employment in entry-level customer service positions. Front-line customer service representatives interact with their customers every day. This program gives students the skills and techniques required to provide outstanding customer service and support. Students who successfully complete this program may sit for the Help Desk Institute’s customer service exam.
Credits earned in this certificate program can be applied toward an Administrative Office Technology or General Studies degree.
Note: Many courses require prerequisites, corequisites and/or testing. See course descriptions for details.
|COURSE NO.||COURSE TITLE||COURSE NOTES||CREDITS|
|OFTD 1130||Editing Skills for Office Communications I||2|
|OFTD 1160||Basic Keyboarding Mastery||2|
|OFTD 1140||Office Technology and Procedures I||3|
|OFTD 1105||Essential Note Taking Skills||1|
|OFTD 1380||Customer Service Essentials||5|
|ENGL 1400||Business Writing for Office Professionals||3|
|COMI 1451||Introduction to WINDOWS||1|
|COMI 1640||Introduction to Word Processing||1|
Total General Education Requirements Credits 18
Most students in this certificate program attend part time and take six credits each semester. Therefore, the average time to complete the Customer Service Specialist certificate as a part-time student could be three semesters (or 18 months). Students who choose to attend full time could complete this certificate program in as few as one semester (or six months). For more information about the number of CCRI graduates in this program and other important gainful employment information, please visit this page.