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Success Center unveils new tutor request system
Sept. 4, 2015
The Student Success Center (SSC) is announcing an important update to the way CCRI students request tutoring sessions. SSC has implemented new TutorTrac scheduling software aimed at increasing ease of use for students and tutors alike.
The new system, which is now live, pulls directly from existing student data in the college's Banner system to provide a more streamlined service when students sign up for tutoring in the SSC. "We had the functionality already in the system," explained SSC Program Director Joanne Galliano. "I attended a conference to get more up to speed on the technology, and we've happily moved forward with the new process."
The old scheduling process was cumbersome; students would fill in a data form with their information and the time slots they were available for tutoring. Galliano said it was not uncommon for students to leave these forms mostly blank, or with information that wasn't helpful in the scheduling process. The information would then be exported to a spreadsheet, which Galliano herself would have to comb through, assigning students to tutors and calling students individually about conflicts and scheduling.
The new system, which Galliano and her staff have trained the paraprofessionals and peer tutors in using, allows for a much more immediate process. Students can sign on to the software from any Web-enabled device and directly book tutoring sessions, which can be sorted by subject, day and time slot.
"Hopefully, the immediacy of booking will increase attendance at tutoring sessions," said Galliano, who estimated that 700 to 800 requests for tutoring are fielded per year on the Warwick campus alone, mostly for math and sciences.
In addition to pulling student information from Banner, students can also opt-in for text message reminders. Galliano said she hoped the ease of use of the new system would be beneficial for everyone, and SSC paraprofessional Ed Desrosier, a math tutor, concurred.
"The students will have a much easier time," said Desrosier. "And the tutors will have an easier time too; we can look at our schedule and see who is coming instead of waiting for a schedule. It's going to be great, especially for the students."
To use the new software and sign up for tutoring sessions, please visit the Request a Tutor page on the SSC website.