If you are having trouble with all computers connected to a router, try bypassing the router and connecting a single computer directly to the modem to determine whether the modem or the router is the cause of the problem. The modem should be power cycled after doing this. If a computer still cannot get online while connected directly to the modem, contact your internet service provider.
Your router will come with a built-in firewall. If you encounter any issues which could be caused by a firewall, such as being unable to connect with one piece of software when other internet connections work, you should test the connection without the router, to eliminate the router's firewall as a source of the problem.
Vendors periodically come up with software (called firmware when referring to routers) updates for routers to address bugs or security vulnerabilities. Periodically check to ensure that you are running the latest firmware version.
If you are running a firewall software program, temporarily disable it during the Router's setup.
There are two ways to connect a computer to a cable modem for Cox High Speed Internet service: an Ethernet cable modem to an Ethernet port in a computer or a USB cable modem to a USB port in a computer.
Note: After making any changes, you will need to reboot your pc before trying to log back into MyCCRI.
These applications work in the background while you browse the internet. When they detect a pop-up window that may be an unwanted advertisement, they automatically close the window. Unfortunately, they also inhibit MyCCRI from performing properly. If you are unable to view Discussion postings, Quiz windows, and download links, then search your hard drive for any software with "pop-up" in the name and disable it.
Some popular pop-up killers include:
If you are not sure if you have pop-up blocker software installed, go to http://download.cnet.com/s/popup-killer.
Another site that can help you recognize some of the current pop-up blockers if they exist on your computer and tell you where it is: http://www.ehow.com/how_6570801_pop_up-blockers-computer.html
If a pop-up blocker software are installed, you must let it know that MyCCRI is safe and that the windows can pop-up.
If you still can not view certain MyCCRI windows, turn the pop-up software off.
If you are still having problems, uninstall the pop-up blocker software.
Search toolbars such as Yahoo Companion, WebSearch and Google, and certain browsers such Netscape, as well as Norton Internet Security and McAfee Security Suite software can cause problems when trying to access MyCCRI. To disable toolbars, open Internet Explorer and from the menu click on View and select Toolbars. To turn a toolbar off, just click on the name of toolbar and that will remove the checkmark thus turning it off.
If you have difficulty accessing the information on this page, please contact Web Services.