You will need to check the firewall setting on your router. If it is set to high or medium, you will need to set it to low. You may also want to add *.ccri.edu as a trusted site in your browser.
You may get a Time Out or Session Expired message for a few reasons:
You may be prompted for a user id and pin for one of the following reasons:
If you are using Internet Explorer you will want to make sure that the compatibility settings are configured correctly. To do this, with Internet Explorer, click on Tools in the menu bar and if there is no check mark in front of Compatibility View, click on it to turn it on. Under the Tools option you will also need to check on Internet Options, click on the Security tab and make sure there is a check mark in front of Enable Protected Mode (requires the restarting of Internet Explorer), click Apply, click OK. Close out of Internet Explorer, reopen it and then try logging into your MyCCRI account
Cookies are enabled by default in versions 26-37. You can change cookies settings by following this tutorial
The site will now appear in the websites: box
*Make certain that there is no check mark in the box for Require server verification (https) for all sites in this zone.
Close the browser and try logging in again.
Note: After making any changes, you will need to reboot your pc before trying to log back into MyCCRI.
There are several reasons why this might occur:
Make sure that you have typed in your ID number (S.S. # or CCRI ID Number) and password correctly and then click on the Lookup button .
If you are an active student (enrolled in classes) and still get this message, please contact the Help Desk at 825-1112 or firstname.lastname@example.org.
If you do not have an active matriculation record or you need to reapply as it has been more than 2 years since your were an active student, you will receive this error message. Please call the Office of Enrollment Services at 401-825-2003.
MyCCRI is currently set to time out after 15 minutes of inactivity. The timeout was established to minimize the risk of unauthorized access to personal data from a MyCCRI session that may be left on at a desktop computer or a computer in a lab or other public location. This is consistent with what you might experience with an online banking service.
However, you can now change the length of time your system can sit idle before it automatically times out. To do this, click on Options, located next to the Logout icon in the upper left corner. Under User Options Menu, click on Timeout and you will be able to set the System Timeout to log you out anywhere from 5 minutes to 180 minutes.
If you are getting "Account Disabled." This account has been suspended temporarily for security reasons. After 4 unsuccessful attempts to login your account will be disabled. Try again in 5 minutes. If you continue to have a problem, please call the Help Desk at 825-1112.
The following are possible reasons and their respective solutions for the error message:
If you receive the message "Break-in attempt detected" while in MyCCRI, simply logout of MyCCRI and log back in. Logging out and back in clears a security setting that is created each time you login to MyCCRI.
If your session has expired when trying to access For Students tab::
Make sure that your browser is one of the recommended versions .
If you are using the correct browser version, then make sure to:
Click only once on the links whether For Students tab or For Faculty tab (double clicking instead of a single click on these buttons will create problems)
If you are still having problems and using Internet Explorer as your browser, then:
From the menu at the top of the screen:
You will then need to reboot your computer before trying to log back into MyCCRI.
If you have a pop-up blocker in place or firewall, you will need to turn them off in order to access the For Students tab within MyCCRI.
Also be sure that you have the latest Windows critical updates by using your Start menu to check for updates:
MyCCRI may not be available. Click "Refresh" or "Reload" and if that does not work, try again in 10 minutes. For more information call the IT Help Desk at 825-1112 or check our system status page.
Make sure that your browser is one of the recommended versions . If it is not a browser issue, please call the IT Help Desk at 825-1112.
A common example of this type of malicious program is “Internet Optimizer”. This program will redirect you to its own website when you attempt to access the Internet.
The Help Desk recommends all users install preventative measures against spyware, adware, parasites and viruses. These programs can essentially hijack your browser to other websites.
Ad-aware and SpyBot are simple to use tools for removing and preventing infection
of spyware, adware and parasites including Internet Optimizer. Install at least one
of these programs and run at least once to remove any items that they uncover.
There are inherent risks with installing any new software onto your computer. Please check with your preferred expert for their recommendations before proceeding.
Remove file sharing programs and spyware. To get rid of spyware, visit http://www.lavasoft.com/ and download the Ad Aware program which you will find under Products and selecting Ad-Aware Personal. After downloading and installing the program, run it and have it search your computer system. Ask it to remove anything it finds, exit the program and reboot the computer system. However, note that many free file sharing programs might not function if the spyware programs are removed. Another solution is to run Windows XP System Restore, and restore your system back to a time before the file sharing software was installed. Also: In Windows go to the Start menu and select Settings. Open the Control Panel and choose Add/Remove Programs.
Look for Active Alert and Internet Optimizer. If these entries are there, select Change Remove for each one in turn. Follow the steps to remove the program.
Please check to see the supported versions of your Internet browser and upgrade if necessary.
Please go to the MyCCRI login page http://myccri.ccri.edu and login from here rather than the College home page.
If you are using Safari as your browser, you may want to check to be sure that cookies are enabled:
If you have Mozilla FireFox we suggest that you use that as your browser to login to MyCCRI.