Community College of Rhode Island

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FAQs

How much email storage space do I get?

With Outlook Live you get 10GB of free space to store your emails.

What size email attachment can I send or receive in Outlook Live?

The maximum size limit for email attachments is 20MB. You can also use the SkyDrive to share documents. For large documents, this is recommended as an alternative to email.

Which web browsers can I use to access my Outlook Live email?

Internet Explorer and Mozilla Firefox on PCs, Firefox on Linux and Firefox and Safari on Macs. Other browsers are not supported, although Google Chrome does work well. Also, make sure you are not using the "lite" version of any browser. You need to be using the premium version (which is the default with any browser) to have full functionality in UC Live.

Find out more information here.

Will someone at Microsoft be reading my email?

No, Microsoft will not read your email. See Microsoft’s statements on this at: http://privacy.microsoft.com/en-us/default.aspx http://privacy.microsoft.com/en-us/fullnotice.aspx

Am I required to use the Outlook Live@Edu service?

All CCRI official business will be sent only to your my.ccri.edu email address. Hence you are required to use the Live@edu service. You may wish to redirect your CCRI email account to an alternative address if you do not want to use the CCRI's email.

What happens if I forget or want to change my password?

You can easily reset or change your password visiting SMOP at: https://live.ccri.edu/smop/ResetPassword.aspx

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How do I create a forward in my Outlook Live@edu account to another email address?

To forward mail from Outlook Live to another email address you will need to complete 2 steps:

  1. Login to Outlook Live
  2. In the upper right hand corner click on options
  3. Once in options on the left hand side click on the option "organize email"
  4. Click New
  5. In the first drop down box option "When the message arrives, and:" the option/drop down box should be [Apply to all messages]
  6. The second drop down box option "Do the Following" the option/drop down box should be redirect the message to... Once this option is selected a new window will appear. At the bottom where it says "To ->" Enter in the email address you want all your mail to be forwarded to
  7. Once that is entered just click ok and then save and your forward has been added
Can I access Outlook Live@edu e-mail via the Mac? How about Safari and Firefox?

Yes, Macs can access Outlook Live student e-mail accounts via either Firefox or Safari. For Safari users, a lighter version with minimal reliance on JavaScript is used, but with the same 10GB of storage that everyone else gets. Firefox 1.5 users on the Mac will experience heavy use of JavaScript, as will users of Internet Explorer.

Access to the Outlook Live account can be made via the email link in MyCCRI.

What type of file attachments are allowed?
  • .rpmsg
  • .xlsx
  • .xlsm
  • .xlsb
  • .tiff
  • .pptx
  • .pptm
  • .ppsx
  • .ppsm
  • .docx
  • .docm
  • .zip
  • .xls
  • .wmv
  • .wma
  • .wav
  • .vsd
  • .txt
  • .tif
  • .rtf
  • .pub
  • .ppt
  • .png
  • .pdf
  • .one
  • .mp3
  • .jpg
  • .gif
  • .doc
  • .bmp
  • .avi
  • image/jpeg
  • image/png
  • image/gif
  • image/bmp
Does Microsoft share or sell my contact information with third parties?

No, we don't share or sell any contact information unless you opt in. This is covered in Microsoft' comprehensive privacy and disclosure policies which are available not only to Microsoft Live@edu participants but to all users of Microsoft's online services. See www.microsoft.com/privacy

Will Microsoft provide restoration of student emails?

Once a student has deleted an e-mail, it resides in the trash or recycling folder for approximately one day or more. After that, the e-mail is deleted from the servers and cannot be restored.

Is my data in Windows Live backed up?

Data stored on Windows Live is NOT backed up. We recommend that you maintain a backup of your critical documents manually.

What browsers can I use to access my Live@edu account?

Most web browsers support the Outlook Web application that you use to access your Live Account. If you use a browser that doesn't support the full feature set, Outlook Web App will open in a light version. For further details, visit Microsoft's Outlook Web App Supported Browsers knowledge base entry.

Where do I get help when I have questions?
Where can I learn more about Live@edu?

Microsoft provides lots of information about Live@edu and its features here: my.liveatedu.com. This site may require you to install the Microsoft Silverlight plug-in for your browser in order to view the page.

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Can I use the chat features in Outlook Live?

Yes. Instructions on Chat are available here.

Where can I find Office Live?

http://workspace.officelive.com/

What is my Knight username?

https://bannerweb.ccri.edu:9443/pls/DORA/bzgktpar.P_UsernameLookup

Your username is automatically created by the system and authenticates to other CCRI systems (Blackboard, Self-service banner, MyCCRI, Active Directory, etc…) therefore it cannot be changed. Unless you legally change your name.

What is my CCRI Email address?

username@my.ccri.edu This applies only to students.

How do I reset my Knight password?

You can change your Knight Password using the Password Reset feature.

How do I change my Knight password?

You can change your Knight Password using the Password Change feature.

If I change my password using the Knight Password Reset feature will this change my Outlook Live password?

Yes. Any password changes you make using Knight Password Reset update all CCRI system passwords and will also change your Outlook Live email account password.

Will my CCRI Live@Edu password expire?

No.

If I change my Outlook Live@edu password, will my password automatically change for other CCRI systems (Blackboard, MyCCRI, Network Account)?

Changing your password within the Live@edu site will NOT change your Knight password on other CCRI systems.

Where do I go to access my Live@Edu account?

You can access your Live@Edu account two different ways:

  1. Login to the MyCCRI Portal and click on the "E-mail" icon
  2. http://www.outlook.com to log directly into Live@Edu using your Knight username and password
How do I keep mail from going into my junk mail folder in Outlook Live
  1. Log into Outlook Live using your Knight account. Click on "Options" located in the upper-right corner of the screen
  2. On the next screen, click on "Block or Allow" located in the left-hand column
  3. Locate the "Safe Senders and Recipients" section under Junk E-Mail Settings. In the text box, enter the name of the domain you want to designate as safe (for example, ccri.edu, and click the + on the right-hand side of the text box to add the domain to the list of Safe Senders
  4. The domain you entered will now be listed as a Safe Sender
How do I share the Office Live Workspace in Live@edu?
  1. Go to the Office Live Workspace page.
  2. Sign in using your Knight account.
  3. In the left pane, click the appropriate workspace that you want to share.
  4. Click 'Share'. (A 'Sharing' pane appears.)
  5. In the 'Editors' box, enter the appropriate e-mail addresses.
  6. In the 'Viewers' box, enter the appropriate e-mail addresses.
  7. Click 'Send'
How do I set viewing permissions for Windows Live Spaces in Live@edu?
  1. Go to Windows Live Spaces.
  2. Sign in using your Knight account.
  3. Click the 'Options' button and click 'Permissions'. (The 'Permissions' screen appears.)
  4. Select the appropriate check box, for example, select 'Everyone (public)'.
  5. Click the 'Save' button.
  6. Click 'View your space'.
How do I add a contact to Windows Live Messenger in Live@edu?
  1. Sign in to Windows Live Messenger using your Knight account.
  2. Click 'Contacts' and click 'Add a contact'. (The 'Add a Contact' dialog box appears.)
  3. In the 'Instant Messaging Address' box, enter the appropriate e-mail address.
  4. Enter the appropriate information.
  5. Click the 'Add contact' button.
How do I compose an e-mail from Live Messenger in Microsoft Live@edu?
  1. Sign in to Windows Live Messenger using your Knight account.
  2. Click 'Contacts' and click Create a group'. (The 'Create a group' dialog box appears.) 'Create a new group' dialog box
  3. In the 'Enter a group name' box, enter the appropriate group name.
  4. Select the appropriate members.
  5. Click the 'Save' button
How do I export a list to Microsoft Excel in Microsoft Live@edu?
  1. Go to the Office Live Workspace page.
  2. Sign in using your Knight account.
  3. Click the appropriate list that you want to export.
  4. On the toolbar, click 'Export to Excel'. (The 'File Download' dialog box appears.)
  5. Click the 'Open' button
How do I make a list in Microsoft Live@edu?
  1. Go to Windows Live Spaces page.
  2. Sign in using your Knight account.
  3. Click 'Customize your space'. (The 'Welcome to your space' screen appears.)
  4. Click 'Add a list'. (The 'List' screen appears.) 'List' screen
  5. Select the appropriate list type, for example, select 'Math'.
  6. In the 'Title' box, enter the appropriate list name.
  7. In the 'Description' box, enter the appropriate description.
  8. Click the 'Save' button. (The list gets created.)
  9. Enter the appropriate items in the list.
  10. Click 'Next'.
  11. To return to the main space page, click the name of the space.

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How do I delete a calendar event in Microsoft Live@edu?
  1. Sign in to Windows Live Calendar using your Knight account. (The 'Calendar' screen appears.)
  2. Select the appropriate event.
  3. Click 'Delete'. (The message box appears.)
  4. Click the 'Delete' button
How do I restore a deleted document in Microsoft Live@edu?
  1. Go to the Office Live Workspace page.
  2. Sign in using your Knight account.
  3. In the left pane, click 'Deleted Items'.
  4. Select the check box next to the appropriate document that you want to restore.
  5. On the toolbar, click 'Restore'
How do I add a single document in Microsoft t Live@edu?
  1. Go to the Office Live Workspace page.
  2. Sign in using your Knight account.
  3. In the left pane, click the appropriate document.
  4. Click 'Add Document' and click 'Single Document'. (The 'Choose File' dialog box appears.)
  5. Select the appropriate file.
  6. Click the 'Open' button.
How do I write a blog entry in Microsoft Live@edu?
  1. Go to Windows Live Spaces page.
  2. Sign in using your Knight account.
  3. Click 'Customize your space'. (The 'Welcome to your space' screen appears.)
  4. Click 'Add blog entry'. (The 'Blog' screen appears.)
  5. In the 'Title' box, enter the appropriate title.
  6. From the 'Category' drop-down list, select the appropriate category.
  7. Enter the appropriate content for the blog entry.
  8. Click 'Publish entry'.
How do I create a note in Microsoft Live@edu ?
  1. Go to the Office Live Workspace page.
  2. Sign in using your Knight account.
  3. In the left pane, click 'Documents'.
  4. Click 'New' and click 'Note'.
  5. In the 'Title' box, enter the appropriate name.
  6. Enter the appropriate text to the note.
  7. Click 'Save'.
  8. Click 'Close'.
How do I add a comment to a document in Microsoft Live@edu?
  1. Go to the Office Live Workspace page.
  2. Sign in using your Knight account.
  3. In the left pane, click 'Documents', and click the appropriate document.
  4. Click 'Comment'. (The 'Comment' pane appears.)
  5. Enter the appropriate comment.
  6. Click the 'Add Comment' button.
How do I add a new calendar in Live@edu?
  1. Sign in to Windows Live Calendar using your Knight account. (The 'Calendar' screen appears.)
  2. Click 'Add a new calendar'. (The 'Add a new calendar' screen appears.)
  3. In the 'Name' box, enter the appropriate calendar name.
  4. In the 'Description' box, enter the appropriate description.
  5. Click the 'Save' button.
How do I set the message importance level in Live@edu?
  1. Login to Outlook Live using your Knight account.
  2. Click 'New'.
  3. On the 'Message' toolbar, click 'Options'. (The 'Message Options' dialog box appears.)
  4. From the 'Importance' drop-down list, select the appropriate option, for example, select 'High'.
  5. Click 'OK'
How do I create a personal folder in Microsoft Live@edu?
  1. Go to the Windows Live SkyDrive website.
  2. Sign in using your Knight account.
  3. Click 'Create folder'.
  4. In the 'Name' box, enter the appropriate folder name.
  5. From the 'Share with' drop-down list, select 'Just me'.
  6. Click 'Next'.
  7. Click the 'Browse' button. (The 'Choose file' dialog box appears.)
  8. Select the appropriate file and click the 'Open' button.
  9. Click the 'Upload' button
How do I add files to a folder in Microsoft Live@edu?
  1. Go to the Windows Live SkyDrive website.
  2. Sign in using your Knight account.
  3. Click 'Add files'.
  4. Select the appropriate folder, where you want to save files.
  5. Click the 'Browse' button. (The 'Choose file' dialog box appears.)
  6. Select the appropriate files.
  7. Click the 'Open' button.
  8. Click the 'Upload' button
How can I see how much of my email quota I have used?
  1. On the Live@edu inbox page, locate the icon to the left of your username in the left-hand menu.
  2. Hover your mouse cursor over the icon or username - a message showing the amount of mailbox space used will appear.
How can I free-up storage space in my mailbox?

Large emails (with attachments) should be deleted first as they take up more space.

  1. On the Live@edu inbox page, click on the Arrange by text that is shown above your inbox contents.
  2. From the popup menu that appears, tick the size option - your emails will then be re- ordered so that those with the largest file size appear at the top of the list.
  3. Delete emails that are no longer required.

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What is the email attachment quantity and file size limit?

The maximum size allowed for a single attachment is 20MB. Up to 125 attachments may be added to a message, as long as the total size of the message including all attachments, header and body, does not exceed the message size limit of 25MB.

What is the email message file size limit?

The maximum total size of an email message is 25MB. The total size includes the message header, the message body, and any file attachments.

How do I create a top-level folder?

When you create a folder on Windows Live SkyDrive, you choose who can access it and the photos and files that you store in it. To change the permissions (A setting that lets you limit who can see and download files from your folders.) for an existing folder:

  1. Sign in to the Windows Live SkyDrive website with your Live@edu user account), and then click All folders.
  2. Click the top-level folder (A folder that appears in the Documents, Favorites, or Photos sections on the Windows Live SkyDrive home page.
  3. Click More, then click Edit permissions.
  4. Do one of the following:
    • To change the folder to a public folder (Anyone on the Internet can view photos and files in this top-level folder, but only you can edit the photos and files.), in the Public and networks section, select the Everyone (public) check box.
    • To change the folder to a shared folder (Only you and people that you select can view photos and files in this top-level folder. For each person that you allow to access the top-level folder, you can assign the role of reader or editor.) , do one or more of the following:To change the folder to a personal folder (Only you can view or edit files in this top-level folder. You can use personal folders to store private files.) , click Clear these settings.
      • To share the folder with everyone in your Windows Live network (A group of people someone communicates and shares with on Windows Live. Someone's network includes people they've added to their profile, to their Messenger contacts, or both. People in someone's network can see information about their latest activities in the what's new list, and may see other information, depending on permissions settings.) , in the Public and networks section, select the My network check box.
      • To share the folder with everyone in your Windows Live extended network (The people in your network on Windows Live-your Windows Live Messenger and profile contacts-plus the profile contacts of the people in your network.) , in the Public and networks section, select the My network check box, and then select the My extended network check box.
      • To share the folder with an entire category (A group of your contacts such as friends, family, or co-workers. You can restrict access to parts of your profile information to a category or categories of friends.) in your contact list (A list that contains the name and e-mail address of each of your contacts.) , in the Categories section, select the check box next to the name of the category.
      • To share the folder with people who aren't on your contact list, in the Individuals section, in the Enter a name or e-mail address box, type the e-mail addresses of the people that you want to share with. Separate each e-mail address with a comma.
      • To share the folder with people on your contact list, in the Individuals section, click Select from your contact list, and then select the check boxes next to the contacts who you want to share the folder with.
      • If you've previously sent a link to the folder and allowed recipients to view the folder without signing in with their Windows Live ID, clear the Don't require recipients to sign in with Windows Live ID check box to require them to sign in before they can view the folder again.
  5. In the permissions list next to each check box that you've selected, select Can view files or Can add, edit details, and delete files. For shared folders, each person that you selected receives an e-mail with the address of the folder, inviting them to sign in with their Windows Live ID. If they don't have a Windows Live ID, they're prompted to create one before they can access the folder.
  6. Click Save.
How do I add photos and files to a folder?

You can add photos and files to a folder when you create it, and also add more photos and files later. You can use the Windows Live SkyDrive standard upload page to add up to five photos or files to a folder at one time, or install the Windows Live Upload Tool if you want to upload more than five photos or files to a folder at the same time.

Add photos or files to a folder by using the standard upload page
  1. Sign in to the Windows Live SkyDrive website with your Windows Live ID (The e-mail address and password that you use to sign in to Windows Live programs and services such as Windows Live Hotmail and Windows Live Messenger; Microsoft services such as Xbox LIVE, MSN, and Office Live; and other places where you see the Windows Live ID logo.) , and then click All folders.
  2. Click the folder that you want to add files to.
  3. If the folder you want to add a photo or file to is in the Documents section, click Add files. -or- If the folder you want to add a photo or file to is in the Photos section, click Add photos.
  4. If the Drop files here box appears, under the box, click standard upload page.
  5. Click Browse, and then browse to and select the photo or file that you want to add. If you want to upload more than one photo or file at a time, repeat this step to select a different photo or file in each box.
  6. Click Upload. Don't close or navigate away from the upload page until your photos or files have finished uploading.
Add photos or files to a folder by using the Windows Live Upload Tool
  1. Sign in to the Windows Live SkyDrive website with your Live@edu account, and then click All folders.
  2. Click the folder that you want to add files to.
  3. If the folder you want to add a photo or file to is in the Documents section, click Add files. -or- If the folder you want to add a photo or file to is in the Photos section, click Add photos.
  4. If you haven't already done so, install the Windows Live Upload Tool.
  5. Do one of the following:
    • In Windows Explorer, browse to and select the photo or file, and then drag it to the Drop files here area.
    • Click Select files from your computer or Select photos from your computer, browse to and select the photo or file, and then click Open.
    • If you're uploading to a Photos folder and you want to upload photos that already exist in one of your Windows Live albums, click Add from an online album. Click an album, select the photos that you want, and then click Done.
    • If you're uploading photos, on the Photo upload size list, select the size that you want. Larger sizes have better photo quality but take up more storage space.
  6. Click Upload. Don't close or navigate away from the upload page until your photos or files have finished uploading.

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Last Updated: 12/26/12