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IT News

January 2013

Email Clients

Exchange 2010Hopefully everyone knows that CCRI is moving to Microsoft Exchange 2010 after the first of the year. It is a stable and reliable upgrade to the current Exchange 2007 environment in which we currently reside. Approximately 2,400 mailboxes will be migrated in a seamless and transparent manner. Testing is being conducted as we speak surrounding the various clients used at the college to read email.

So what is an email client? The software you use to view your email is a client regardless of whether you use Outlook or Outlook Web Access or or Entourage or your smartphone or tablet computer. Every “smart” device has an email client and based upon statistics gathered through the wireless network, there are a lot of clients employed at CCRI. There are Android devices iOS iPhone devices, iPads, and plenty of other tablets with versions of operating systems that vary considerably.

If using Outlook or Outlook Web Access (, the migration to Exchange 2010 will be absolutely invisible. Because both Exchange and Outlook/OWA are Microsoft programs (just like the new Windows phone), they use the same protocols to talk to each other and thus no interruption in service should occur. However, the various tablet devices which use operating systems not built by Microsoft will have to have account information entered once again in the device before email will work. Though this is not a difficult task (you did it once before to setup your smartphone and tablet when you used Exchange 2007), it does require four specific pieces of information that you already have. You may have to remove your current email account in order to add it back in. This is not caused by the Microsoft Exchange 2010 upgrade but instead by the incompatibility and automatic recovery of the various phones and tablets that are brought to campus to connect to your CCRI email account.

Each client is going to ask for your email address and password you use to login to email. The second thing the setup will need will be a server name and that is . Finally, depending upon the client, you may be asked to provide a domain name which is campus. You will not be prompted for this information and your client might stop getting email and again that is because your client might not be using the same protocol to talk to the Microsoft product. If you find you are not getting email from your personal smart device, go into your Settings are and reset your email account with the information discussed above.

Using these instructions you can quickly restore your email to your private smart device whether it is an Android, iOS or Apple operating system. Please note that IT will be working on video snippets to help everyone go through this setup and discuss the various clients. The move to Microsoft Exchange 2010 will happen as quickly as possible in 2013. We are working to ensure that it is transparent and seamless.

While this is repeat information from last month’s newsletter, this is such a widespread change that we wanted to ensure that everyone understood the issues and could start using Exchange 2010 immediately.

One other issue that seems to catch our wireless users repeatedly is the fact that occasionally they will be asked to register on the wireless network again. If you are unable to get email or your network connection seems to be dead, use a browser and it should connect you to the CCRI Wi-Fi registration page. Logging in with your CCRI username and password should register your mobile device back on the wireless network and return all functionality to your personal device.

Email set-up tutorials

An important addition to the professional development tools hosted at CCRI this semester is, the award-winning provider of educational tutorials and materials. Easily reachable through the For Employees tab in the MyCCRI portal, the Online Training link points to a cadre of vide-based training courses on a variety of software, applications and technologies including web design, digital photography, video and audio tools, Mac applications and more. In all there are almost 2000 subjects that are covered with new releases being offered all the time.

The wonderful thing about is the possibility of learning multiple new skills simultaneously at your own pace and able to be repeated over and over again as often as you like. The materials are accessible from anywhere you can access the MyCCRI portal or login to directly. Great for a weekend exercise or a simple refresher of lessons learned, this set of video presentations provides an opportunity to gain knowledge in subject matter or documentaries for viewing pleasure.

In the short time that has been employed at CCRI, lots of people have created their own accounts and have taken the opportunity to use the resource. Open to all faculty members and staff, brings excellent instruction, at your pace, to your iPad, laptop or desktop computer. Wherever there is a browser, is at your fingertips.


PrinterOn Login pageWhat does it mean to be able to print from anywhere to any CCRI multi-function device and pick up your print job at any campus regardless of the print job’s origination point a secure fashion? That is the question that PrinterOn answers. By going to the link on any browser, remote printing capability to CCRI-based printers is enabled from anywhere a print job can be sent.

PrinterOn, also known as mobile print, allows you to print at any time to any of the multi-function devices on the four campuses and by inputting your CCRI ID number, releasing the job from the secure queue where it is held until you get to the printer. The Department of Information Technology has adopted this resource in response to faculty requests for the same capability that students have in the academic computing facilities.

The online printing functionality can be used from an iPhone, an iPad, any laptop or desktop by submitting a print job from the mobile print web site and following the simple to use link. Using your CCRI username and password and clicking on the LOG IN button, the link checks to see if you are a CCRI faculty or staff member before allowing you to submit the job. Once authorized and the system recognizes your CCRI account, click on the Equitrac Printer link and you will be prompted for the document or web page you want printed. You can include the number of copies you desire (the default is 1) and the exact pages you wanted printed (the default is all pages of the document or web site).

Clicking on the Continue button now allows you to choose the size of the paper on which your document will be printed, whether the document is to be printed on both sides or only one side of the page and whether you want to change the orientation of the document. Clicking once more on the Continue button starts processing your print job and sending it along to the completely secure queue held at CCRI. Now the simplest part is that you go to any multi-function device on any campus and by typing in your CCRI ID number, you can release it when YOU are ready rather than begin printing the pages automatically. Nothing gets lost, you control when the document prints and from where you want to print it. If a printer has been left in a jammed state by someone, just look at the signage in the area around the printer and it will indicate where the next closest printer is located.

PrinterOn is responsive and extremely useful because it allows the most freedom in printing from anywhere to any multi-function device on any campus. As the fleet of these MFDs increases as part of the print management program, it will become even easier to find an available printer for your use. PrinterOn is your remote printing tool which allows you to print from home, your office or even from your iPhone or iPad to the collection of MFDs at CCRI.

CCRI going mobile!

CCRI Mobile Spring 2013 finds the Community College of Rhode Island entering the mobile arena with 15 mobile apps offered for those mobile users of the college’s technology resources. As of January 22, 2013, anyone who uses a mobile device will, upon using their browser to visit, be offered the option of being redirected to the CCRI mobile site, where they will find a collection of mobile-friendly pages offered. Everything from Admissions to directory searches to the latest news is offered through the easily-accessible set of tools.

The 15 initial apps will be monitored for use and through the Mobile Advisory Committee (chaired by Jim Kirby ) will be modified or eliminated based upon feedback gathered. As the semester continues, statistics will be posted periodically demonstrating which apps are being utilized and that will provide the basis for the committee to recommend and develop additional or replacement utilities for mobile users. The intention is to be as responsive to the needs of our mobile users as possible.

Blackboard MobileOne other mobile app that is not currently listed (but will be in the coming weeks) is the Blackboard Mobile Learn app. This allows students to quickly and easily gather information about their various Blackboard courses and is really great for keeping them in touch with assignments due, schedules set and announcements surrounding their particular courses. The mobile app can be loaded for free from either the Apple App store or the Droid App store.

Once you have the app, the initial request it will make will be to search for your college. Typing in Community College of Rhode Island will switch you to the username and password screen. Using your normal CCRI login information will deliver a listing of courses for which a person is registered to teach or take. Any normal activity that one can do from Blackboard can also be done using Blackboard Mobile Learn. The only thing that has been identified as an issue is the testing capabilities. Tests designed for use within Blackboard and not designed specifically for mobile devices can ONLY be taken using the Blackboard pages using a computer.

This first foray into mobile apps is very much in its shakeout stages and though CCRI does not have dedicated mobile developers, the effort of the advisory committee and the vendors supporting the group has been exemplary. As we move forward into the use of these devices to support instruction, communication and collaboration, the hope is that we will deliver those services and apps that provide the greatest functionality for the mobile users at CCRI.

This page developed and maintained by the Chief Information Officer. Send comments and suggestions to .

Last Updated: 1/25/17