Community College of Rhode Island

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Training & Development

CCRI recognizes that the skills and knowledge of its employees are critical to the success of the College.  Personal and professional development opportunities are provided through a number of formal and informal venues for CCRI employees.

Training Resources

Online Training via Lynda.com

Lynda.com logo The Community College of Rhode Island is pleased to announce that we have upgraded our Lynda.com subscription and now has an unlimited number of licenses so that faculty and staff can avail themselves of this web-based training at any time from any location!

Lynda.com is an award-winning provider of education materials. The lynda.com Online Training Library(R) (OTL) includes hundreds of video-based e-learning courses on Adobe and Microsoft applications and technologies; web design; digital photography, video and audio; Mac applications; programming, and more. Exercise files are oftentimes available for download to provide learners with the opportunity for hands-on practice on projects demonstrated in the tutorial.

Employees simply need to go through CCRI's self-serve page (https://webfor.ccri.edu/lynda/index.cfm) and enter their CCRI user name and password to establish your Lynda.com account to access training going forward.

If you have any questions about Lynda.com, please contact Michelle O'Brien at mobrien@ccri.edu in the Office of Human Resources.

Rhode Island Higher Education Training Consortium

The Rhode Island Higher Education Training Consortium is dedicated to providing the higher education workforce with the training they need to succeed, while affording opportunities to network with colleagues from other area institutions.  The Consortium offers comprehensive programs designed to address mutual needs within the member institutions while providing economies of scale and cost-sharing opportunities.

Please email Michelle O'Brien at mobrien@ccri.edu to learn of upcoming workshop dates or to register for a workshop.  Upon registration, fees will be paid by the Office of Human Resources.

Leading High Performing Teams
Date/Time:  Wednesday, February 11, 2015 - 9:00 AM to 12:00 PM (EST)
Location: Providence College, Concanon Conference Room, 1 Cunningham Square, Providence, RI 02908
Fee: $75 per person

Program Description:
In today’s competitive environment, institutions must maximize the effectiveness of all their employees.  A crucial component of this effectiveness resides in a manager’s ability to foster an environment based on mutual trust, respect, open communications and clear problem-solving abilities.  Through this highly interactive program, participants will learn the qualities and behaviors of successful teams and will be given the opportunity to practice these behaviors in a fun, learning environment.

Session Goals:
• Understand the qualities and traits of successful teams
• Recognize the stages of team development
• Assess current team talent
• Develop a plan to build a high-performing team

Session Agenda:
• Team-based exercise
• Qualities of high-performing teams
• The stages of teams – assessment of participants’ current teams
• Building an environment of trust and engagement

Presenter:  Pam Heffernan has brought leadership, management, technical and sales experience to the companies she has worked with over the past 30 years. She developed her leadership skills by tackling challenging tasks throughout her 14-year career with IBM Corporation. In 1991 Pam was recruited by a software firm in RI and served as their Vice President of Product and Customer Services. In this role, Pam had responsibility for product quality, sales support, education and training, distribution and customer satisfaction. Pam and her partner, Mary Alice Callahan, formed Performance Management Associates in 1993. Their mission is to provide top quality, innovative and customized training and consulting solutions for their clients. Pam was also affiliated with Bryant College’s Executive Development Center as an adjunct faculty member in the Center, focusing on programs dealing with leadership, communications, and employee development.


Assertive Communication
Date/Time:  Thursday, February 12, 2015 – 9:00 am to Noon
Location: Bryant University, Room 2C, The Fisher Student Center (formerly the Bryant Center)
Fee: $75 per person

Program Description:
Do you have difficulty saying "no"? Do you struggle with the best way to tell people what you want or need? This workshop explores what it means to be assertive, and how to best communicate your needs to others. At the conclusion of this workshop, participants will be able to:
• Recognize and replicate assertive vs. aggressive or passive behaviors
• Utilize techniques to create assertive statements in a wide variety of situations
• Recognize the non-verbal behaviors that can undermine assertive communication
• Understand personal barriers to communicating assertively

Participants will assess their current level of assertiveness, discuss common obstacles to assertive behavior, and learn two models for crafting an assertive statement. In-class exercises will provide the opportunity for attendees to practice what they have learned.

Presenter: K. Carey Baker, M.Ed., is a consultant specializing in training issues, with particular emphasis on Management Development, Communication and Customer Service. She has over twenty years of experience designing and delivering training programs for the public and private sector, and has worked extensively with colleges and universities. Carey holds an appointment as a Teaching Associate in the Department of Medicine at The Warren Alpert Medical School of Brown University, delivering workshops on a wide range of management topics. She has also served as adjunct faculty in the Communications department at Bryant University.


Dealing with Difficult Conversations and Managing Problem Employees
Date/Time:  Friday, February 20, 2015 – 9:00 am to Noon
Location: Salve Regina University, 144 Metro Center Boulevard, Warwick RI 02886
Fee: $75 per person

Program Description:
Under-performing employees negatively impact their own areas of responsibility, as well as the contribution of others. Unfortunately, confronting these individuals can be uncomfortable for many managers. Understanding a model for these difficult conversations will result in management confidence, and employee performance improvement through a clearly identified action plan.

Session Goals:
• Enhanced confidence when dealing with difficult conversations
• An increase in employee productivity and engagement
• An understanding of best practices when dealing with highly-charged situations

Session Agenda:
• Understanding your role as coach
• The ties between coaching and employee engagement
• Coaching paradigms
• Understanding the framework for managing the conversation
• Crafting your opening statement
• Keys to effective performance-based feedback
• The power of questions (and the role of listening)
• Developing an action plan
• Practice

Presenter: Pam Heffernan has brought leadership, management, technical and sales experience to the companies she has worked with over the past 30 years. She developed her leadership skills by tackling challenging tasks throughout her 14-year career with IBM Corporation. In 1991 Pam was recruited by a software firm in RI and served as their Vice President of Product and Customer Services. In this role, Pam had responsibility for product quality, sales support, education and training, distribution and customer satisfaction. Pam and her partner, Mary Alice Callahan, formed Performance Management Associates in 1993. Their mission is to provide top quality, innovative and customized training and consulting solutions for their clients. Pam was also affiliated with Bryant College’s Executive Development Center as an adjunct faculty member in the Center, focusing on programs dealing with leadership, communications, and employee development.


Diversity & Inclusion Fundamentals
Date/Time:  Wednesday, February 25, 2015 – 9:00 am to 3:00 pm
Location: Salve Regina University, 144 Metro Center Boulevard, Warwick RI 02886
Fee: $145 per person

Program Description:
Most organizations endorse diversity, and well-meaning people want to work in an environment that is welcoming, fair, and respectful for everyone. Yet our human brains and emotions often lead us to misjudge, exclude, offend, or even discriminate, despite our best intentions. In this highly interactive session, you will explore your own personal identity and experiences of difference, listen to others’ perspectives, and think critically about cultural assumptions and generalizations. You’ll view the acclaimed video, “Ouch! That Stereotype Hurts,” and practice techniques for responding to insensitive comments effectively, without casting shame or blame. You’ll also learn how to address “micro-aggressions” in the workplace. Micro-aggressions are small, subtle comments or behaviors that send a negative message about a historically excluded social group. Taken alone, their impact may be minor; but if not checked, they can build up over time, creating a toxic climate for some individuals or limiting career opportunities.

Presenter: Judy Kaye, JD, is a seasoned diversity practitioner and facilitator, with 20 years' experience providing training and consulting services to organizations in business, higher education, government, and the non-profit sector. She designs interactive workshops on diversity and inclusion, cultural competence, and prevention of discrimination and harassment in the workplace. Judy also assists clients with diversity-related strategic planning and organizational development. She is a graduate of Brown University and Harvard Law School, and worked as an attorney for 10 years representing low income people in Massachusetts and Rhode Island. She has a BA from Brown University and a JD from Harvard Law School.


Dealing with Difficult Behaviors
Date/Time:  Thursday, March 5, 2015 – 9:00 am to Noon
Location: Providence College, Concanon Conference Room, 1 Cunningham Square, Providence, RI 02908
Fee: $75 per person

Program Description:
What makes some behaviors more difficult to deal with than others? Through exercises and discussion, participants will explore their interaction "hot buttons" and learn words that can produce or reduce conflict. Practical approaches for dealing with such difficult behaviors as anger, whining, sarcasm, and negativity will be presented.
Target Audience: Administrative Professionals

Presenter: K. Carey Baker, M.Ed., is a consultant specializing in training issues, with particular emphasis on Management Development, Communication and Customer Service. She has over twenty years of experience designing and delivering training programs for the public and private sector, and has worked extensively with colleges and universities. Carey holds an appointment as a Teaching Associate in the Department of Medicine at The Warren Alpert Medical School of Brown University, delivering workshops on a wide range of management topics. She has also served as adjunct faculty in the Communications department at Bryant University.


Becoming a Strategic Thinker
Date/Time:  Wednesday, March 18, 2015 – 9:00 am to Noon
Location: RI School of Design (RISD), 2 College Street, Providence, RI 02903
Fee: $75 per person

Program Description:
Many managers today focus on what’s in front of them, the tasks that are “screaming” for attention. The outcome of this short-range, tactical approach can be missed opportunities and a frustrated team. To help drive results and ensure a high performing team, managers should apply a clear set of strategic thinking behaviors to their day-to-day leadership activities. This program will focus on discussions around these key strategic thinking drivers:
• Establishing a clear vision of success
• Creating alignment around the vision with each member of their team
• Anticipating obstacles and challenges and proactively put a plan a place
• Seeking and validating data
• Making sound decision decisions

Presenter: Pam Heffernan has brought leadership, management, technical and sales experience to the companies she has worked with over the past 30 years. She developed her leadership skills by tackling challenging tasks throughout her 14-year career with IBM Corporation. In 1991 Pam was recruited by a software firm in RI and served as their Vice President of Product and Customer Services. In this role, Pam had responsibility for product quality, sales support, education and training, distribution and customer satisfaction. Pam and her partner, Mary Alice Callahan, formed Performance Management Associates in 1993. Their mission is to provide top quality, innovative and customized training and consulting solutions for their clients. Pam was also affiliated with Bryant College’s Executive Development Center as an adjunct faculty member in the Center, focusing on programs dealing with leadership, communications, and employee development.


Critical Thinking & Problem Solving
Date/Time:  Thursday, March 19, 2015 – 9:00 am to Noon
Location: RI School of Design (RISD), 2 College Street, Providence, RI 02903
Fee: $75 per person

Program Description:
“Status quo” is not enough in today’s competitive environment. Professionals need to make day-to-day decisions, quickly and effectively. By applying a set of critical thinking guidelines you will be able to determine the most effective solution for your most challenging situation. Critical thinkers focus on creating a clear set of outcomes, then they determine the path to ensure success. This program will highlight the traits and best practices of critical thinkers, and will provide you with a framework for applying those practices to day-to-day decisions.

Presenter: Pam Heffernan has brought leadership, management, technical and sales experience to the companies she has worked with over the past 30 years. She developed her leadership skills by tackling challenging tasks throughout her 14-year career with IBM Corporation. In 1991 Pam was recruited by a software firm in RI and served as their Vice President of Product and Customer Services. In this role, Pam had responsibility for product quality, sales support, education and training, distribution and customer satisfaction. Pam and her partner, Mary Alice Callahan, formed Performance Management Associates in 1993. Their mission is to provide top quality, innovative and customized training and consulting solutions for their clients. Pam was also affiliated with Bryant College’s Executive Development Center as an adjunct faculty member in the Center, focusing on programs dealing with leadership, communications, and employee development.


Managing the Generations
Date/Time:  Tuesday, March 31, 2015 – 9:00 am to Noon
Location: Bryant University, Room 2C, The Fisher Student Center (formerly the Bryant Center)
Fee: $75 per person

Program Description:
We’ve all heard a lot about the four-generation workplace, where “Veterans,” “Boomers,” Gen X,” and Millenials” (pick your favorite labels!) are now found side by side, occasionally colliding due to perceived differences in work ethic, communication style, and management philosophy. You’ll leave this interactive half-day program with a more nuanced understanding of the general characteristics and preferences of each group, the forces that shaped them, and practical tips for supervising people much younger or older than you.

Objectives: By the end of this session, participants will have had the opportunity to:
• Explore and describe their own “generation identity” and how it impacts their role as a manager;
• Explain the personality, work style, and supervision needs of different generations in the workplace, through judicious use of cultural generalizations and rejection of inaccurate or harmful stereotypes; and
• Identify concrete strategies for interacting and communicating across generations, building on group strengths, and responding to individual needs.

Presenter: Judy Kaye, JD, is a seasoned diversity practitioner and facilitator, with 20 years' experience providing training and consulting services to organizations in business, higher education, government, and the non-profit sector. She designs interactive workshops on diversity and inclusion, cultural competence, and prevention of discrimination and harassment in the workplace. Judy also assists clients with diversity-related strategic planning and organizational development. She is a graduate of Brown University and Harvard Law School, and worked as an attorney for 10 years representing low income people in Massachusetts and Rhode Island. She has a BA from Brown University and a JD from Harvard Law School.


Transitioning Through Change
Date/Time:  Monday, April 6, 2015 – 9:00 am to Noon
Location: Bryant University, Room 2C, The Fisher Student Center (formerly the Bryant Center)
Fee: $75 per person Program Description: Change is what happens to or around you.

Transitions are what happen within you. Understanding the process of personal transitions will help you successfully navigate change in all areas of your life. Recognizing the steps you can take to help yourself in times of change will reduce your stress levels and establish a sense of control. Through a series of exercises and classroom discussions, we will identify the emotions and obstacles in dealing with change, and will highlight specific actions you can take to help you transition through changes in your life in a more controlled and managed manner.

Presenter: Pam Heffernan has brought leadership, management, technical and sales experience to the companies she has worked with over the past 30 years. She developed her leadership skills by tackling challenging tasks throughout her 14-year career with IBM Corporation. In 1991 Pam was recruited by a software firm in RI and served as their Vice President of Product and Customer Services. In this role, Pam had responsibility for product quality, sales support, education and training, distribution and customer satisfaction. Pam and her partner, Mary Alice Callahan, formed Performance Management Associates in 1993. Their mission is to provide top quality, innovative and customized training and consulting solutions for their clients. Pam was also affiliated with Bryant College’s Executive Development Center as an adjunct faculty member in the Center, focusing on programs dealing with leadership, communications, and employee development.


Project Management 101: Tips, Tools, and Techniques
Date/Time:  Friday, April 10, 2015 – 9:00 am to 12:30 pm
Location: RI School of Design (RISD), 2 College Street, Providence, RI 02903
Fee: $75 per person

Program Description:
Have you been assigned to a project and you don't know where to begin? Are you leading a project team that lacks a clear understanding of its expectations? Do you need to take control of your project? If you answered "yes" to any of these questions, Project Management: Tips, Tools, and Techniques is for you! Participants will build a solid foundation of basic project management knowledge, techniques and tools in this hands-on workshop that covers the entire project life cycle. This course is designed for individuals with little or no prior knowledge of project management, but who serve on or lead project teams. Participants should come to class prepared to work with their own current (or future) project. All project management tools and templates will be emailed to participants at the conclusion of the session.

Presenter: Angel Hillard is a communication specialist and an experienced group facilitator. She designs, delivers, and evaluates training programs in the areas of supervision, communication, business writing, presentation skills, performance management, team building, and customer service. She also designs specialized training to focus on specific problems and developmental areas. Angel's educational background includes a Bachelor of Science degree from the University of Rhode Island, a certificate in Human Resources Management from Bryant University, and a Master of Arts degree in Adult Education from the University of Rhode Island.


Listen Up!
Date/Time:  Thursday, April 23, 2015 – 9:00 am to 11:30 am
Location: Bryant University, Room 2C, The Fisher Student Center (formerly the Bryant Center)
Fee: $65 per person

Program Description:
85% of our success is based on how well we communicate with others and build collaborative relationships. Listening is at the foundation for that success. The challenge is few of us are ever taught how to listen. Listening is a process of understanding what is being said, taking into account the speaker’s body language and tone of voice, asking questions to build clarity and summarizing to ensure the message was received correctly. When done well, listening is the easiest way to show respect and build trust between individuals. This program lays out the skills and process to become a stronger, more active, and respectful listener.

Presenter: Pam Heffernan has brought leadership, management, technical and sales experience to the companies she has worked with over the past 30 years. She developed her leadership skills by tackling challenging tasks throughout her 14-year career with IBM Corporation. In 1991 Pam was recruited by a software firm in RI and served as their Vice President of Product and Customer Services. In this role, Pam had responsibility for product quality, sales support, education and training, distribution and customer satisfaction. Pam and her partner, Mary Alice Callahan, formed Performance Management Associates in 1993. Their mission is to provide top quality, innovative and customized training and consulting solutions for their clients. Pam was also affiliated with Bryant College’s Executive Development Center as an adjunct faculty member in the Center, focusing on programs dealing with leadership, communications, and employee development.


Write it Right!
Date/Time:  Friday, May 1, 2015 – 9:00 am to 12:30 pm
Location: Salve Regina University, 144 Metro Center Boulevard, Warwick RI 02886
Fee: $75 per person

Program Description:
Write it Right! is a dynamic 3.5-hour training program that helps participants focus on clear, correct, and concise business writing. Basic grammar and writing concepts are re-introduced with an emphasis on using action verbs, avoiding wordiness, and keeping sentences short and simple. Participants will complete activities individually and in pairs after each concept is introduced. Topics Covered: 4 Cs of business writing, foundations of English grammar, sentence construction, parallel construction, punctuation pitfalls, and writing effective emails.

Presenter: Angel Hillard, is a communication specialist and an experienced group facilitator. She designs, delivers, and evaluates training programs in the areas of supervision, communication, business writing, presentation skills, performance management, team building, and customer service. She also designs specialized training to focus on specific problems and developmental areas. Angel's educational background includes a Bachelor of Science degree from the University of Rhode Island, a certificate in Human Resources Management from Bryant University, and a Master of Arts degree in Adult Education from the University of Rhode Island.


Preparing For Management
Date:  TBD
Locations:  Salve Regina University, 144 Metro Center Blvd, Warwick RI 02886

This work shop is designed for those who are not yet managing. Participants will examine their beliefs about managing people, and discuss the variety of skills and tools managers need to be successful. Common mistakes people make when transitioning to management will be considered. Participants will create an in-class self development plan to help pinpoint areas for development.


Communication Styles for Managers
Date:  TBD
Location:  Providence College, Slavin Center, LL01 - 1 Cunningham Square, Providence RI  02908

The role of communication and listening for managers will be examined through a series of participative exercises, and the link between motivation and communication will be discussed. Managers will assess their communication style, and examine the impact of that style on their work group. Managers will also learn how to make assertive statements, and words and phrases to utilize and avoid.


Personalize Your Time Management Approach
Date:  TBD

Why is it that some time management strategies work for some people and not others? In this workshop, participants will diagnose a personal time style, and explore how it can affect personal efficiency. Participants will learn time management tips and strategies based on their particular time style.


Leading Change (for Managers)
Date:  TBD
Location:  Bryant University, Room 2B, The Fisher Student Center (formerly the Bryant Center), 1150 Douglas Pike, Smithfield RI 02917

Most change initiatives within organizations are usually met with resistance at various levels. Managers are instrumental in leading employees through the maze of emotions and actions that are necessary for successful results. Shared commitment to change develops only when teams feel they are part of the process. Managers must develop strong communication skills that will spark discussions and keep everyone focused on moving initiatives forward. This half-day program will work through a six-step process to help you lead your teams through changes; the result being a more productive and engaged workforce, focused on outcomes and timely solutions. 

Center for Teaching & Learning (CITLA)

The Community College of Rhode Island promotes and supports effective and innovative teaching and learning through the Center for Teaching Learning and Assessment (CITLA). The Center strives to create a learning environment that connects faculty and staff with research and best practices related to improving teaching and learning. In particular, the Center's guiding philosophy acknowledges the critical role of ongoing assessment and reflection in fostering successful teaching and learning. Click here for CITLA's current offerings.

Threat Assessment Workshops

The Offices of Student Services and Human Resources are offering a special training program to help you understand and manage disruptive and potentially violent behavior in the classroom. With a population that is increasingly stressed by economic conditions, increasingly demanding, insistent on instant solutions and less aware of the educational process, there has been a steady increase in the number of incidents of inappropriate classroom behavior reported. CCRI is certainly not alone in facing these challenges, but CCRI does have a training program to help you recognize a potentially dangerous situation and show you how mitigate the chances of a violent event happening in your classroom. This 90-minute session will help you understand the causes of violence, how to identify potential problems and when and how to involve the college in the matter.

The training sessions will take place on three of the four CCRI main campuses the week before the spring semester begins.  To register for a session, please visit the Threat Assessment web site or contact Michael Cunningham, Dean of Students at mjcunningham@ccri.edu.

Managing Performance Expectations

Training for Managers and Supervisors
Turning Managerial Challenges Into Positive Results


Thursday, March 5, 2015
9:00 a.m. - 4:00 p.m.

Our supervisors are faced with the every day responsibility of effectively managing their employees.  Managing Performance Expectations - Training Managerial Challenges into Positive Results is a training program developed by the Department of Administration to train all levels of managers on how to identify and communicate performance expectations to their subordinates and to turn those managerial challenges into positive results. Our goal is to train and assist our managers in solving problem behavior while focusing on respect and responsibility.

During this training, you will:
  • Have the opportunity to take a break from your work day, stop and take a hard look at your workforce and plan how to address the managerial challenges you face.
  • Learn about the tools available and how to apply them to practical situations.
  • Be inspired to try new ideas and new solutions to your problems.
  • See new ways of handling situations.
  • Learn about our union contract obligations.
  • Become aware of resources available to assist you when help is needed.
  • Learn from the people around you.
At the end of this training, you will:
  • Get your supervisory responsibilities under control.
  • Achieve the needs of your organization from your employees.
  • Lead and motivate the members of your work group to do their best.
  • Assess performance and take appropriate corrective action when problems occur.
The Trainers:
  • William Patenaude, Department of Environmental Management, Certified Myers-Briggs Instructor
  • Melanie Marcaccio, Department of Administration, Deputy Personnel Administrator
  • Kathleen Lanphear Department of Administration, Deputy Personnel Administrator


Please email Michelle O'Brien at mobrien@ccri.edu to register or to learn of upcoming workshop dates.

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Last Updated: 1/21/15