Training & Development

CCRI recognizes that the skills and knowledge of its employees are critical to the success of the College. Personal and professional development opportunities are provided through a number of formal and informal venues for CCRI employees.

Training Resources


Accessibility-Training-Awareness & Sensitivity Course

A-TASC Force Training

Disability Services for Students is offering a free professional development opportunity for CCRI faculty and staff: a semester-long hybrid course addressing accessibility, disability, and culture.

The course will provide weekly online content and four Friday in-person sessions at the Flanagan Campus from noon to 4 p.m. on October 6, October 27, November 17, and December 8, 2017.

Participants who successfully complete the course will receive a certification placed in their personnel file and materials that formally certify them as A-TASC Force graduates. Recipients may submit the course for ongoing professional development credits from accrediting institutions.

Contact Barbie Sanborn at bsanborn@ccri.edu or 401-455-6013.


SafeZone Training


SafeZone is a nationally-recognized program of awareness for those who want to be identified as an ally to members of our LGBTQ community. This session will offer you the essential information you need so that you can be supportive of, and offer resources to, students who might need some extra support during their college experience. At the end of our time, you will be qualified to display the CCRI SafeZone symbol, signifying you as a safe person to help deal with the unique issues associated with gender expression and lifestyle choices. This is a great opportunity for you to learn more about and be able to serve some of our student population.

Employees who wish to participate should call Nancy E. Forsstrom, Program Coordinator, at 825-2024 to register.

Next Session: TBD



State of RI Department of Administration Training Program


The State of RI Department of Administration has a training program offered through the Office of Training and Development (OTD) for state employees. Courses are available to all state employees. Classified employees are eligible for incentive credit if the course is directly related to, and level appropriate for, the employee’s job duties. For more information on this program, and to see courses offered, visit the OTD's web site at http://www.admin.ri.gov/otd/




Rhode Island Higher Education Training Consortium

The Rhode Island Higher Education Training Consortium is dedicated to providing the higher education workforce with the training they need to succeed while affording opportunities to network with colleagues from other area institutions. The Consortium offers comprehensive programs designed to address mutual needs within the member institutions while providing economies of scale and cost-sharing opportunities.

Please email Terri-Ann Milligan at tamilligan@ccri.edu to learn of upcoming workshop dates or to register for a workshop. Upon registration, fees will be paid by the Office of Human Resources.

 
Setting Cascading Goals: Aligning Individual Goals with Institutional Vision

Date/Time: Tuesday, November 28, 2017, from 9:00 AM to 12:00 PM
Location: Providence College, Providence, RI
Fee: $75 registration fee includes parking and breakfast

Overview:
Setting goals within your sphere and helping employees set and reach goals is a critical part of every manager’s job. Staff members at all levels want to see how their work contributes to the larger institutional strategy, and setting the right targets makes this connection clear for everyone. For goals to be meaningful and effective in motivating employees, they must be tied to the larger organizational vision. Employees who don’t understand the roles they play in the success of the institution are more likely to become disengaged. By setting goals at the division, department and individual level that are clearly aligned with institutional vision, the work of your department will contribute directly to the success of the institution. In this session, managers/supervisors will learn how to:

  • Set effective goals and coach employees to do the same
  • Bridge the gap beginning with organizational level strategy and ending with individual goal setting
  • Act as a translator for your staff—making sure employees understand the institutional mission, values, and strategy and how their day to day tasks fit into the big picture.

We recommend taking our workshop on Strategic Planning (10/31/17) prior to this workshop, but it is not required.

Presenter:

Dr. Peter Langton has served as Professor of Psychology, Human Resources, and Management as well as serves in an Executive Leadership Role for a national manufacturer and distributor. Peter served as the Director of Strategic Planning for a Ford Motor subsidiary and has consulted with many profit and not for profit organizations to help them generate the plans to meet their long-term goals. With over 20 years of leadership and HR experience, Peter combines his knowledge base with a humorous approach to working with others and unlocking the keys to developing effective strategic plans.


Team Dynamics

Date/Time: Thursday, November 30, 2017, from 9:00 AM to 12:00 PM
Location: Rhode Island School of Design, Providence, RI
Fee: $75 registration fee includes parking and breakfast

Overview:
As the John Maxwell saying goes, "Teamwork Makes the Dream Work" - but working in teams can sometimes become a nightmare! We all need to work in teams in order to be successful in the workplace, and reaching department or institutional level goals requires effective teamwork throughout the college or university. In this interactive workshop, participants will learn the basics of group dynamics theory and understand better what makes a high performing team work well. Whether you are the leader or a participant on a team, you will have more to contribute after learning:

  • The qualities of high performing teams
  • How to utilize individual team member strengths
  • Common team dynamic trouble spots and how to resolve them
  • How to promote an open environment for individuals to contribute diverse ideas
  • The importance of "emotional intelligence" within a team setting
Presenter:

Laurie Hazard has been nationally recognized for her contributions to the field of student success and support programs. She currently teaches applied psychology at Bryant University as well as oversees the Academic Center for Excellence. She has written and presented extensively on behavior management and success. With a Doctoral degree from Boston University in Curriculum and Teaching and years of experience working directly with students, she brings both academic understanding and practical knowledge to bear in helping professionals better achieve their goals in the workplace.


Inspiring, Empowering and Developing Rising Stars

Date/Time: Tuesday, December 5, 2017, from 9:00 AM to 12:00 PM
Location: Brown University School of Professional Studies, Providence, RI
Fee: $75 registration fee includes parking and breakfast

Overview:
This workshop is part of the RIHETC Employee Engagement Series for Managers. Identifying and developing employees who will grow into the next generation of institutional leaders is essential to the long-term health of any organization. But it can be difficult to know how to coach these "rising star" employees to reach their potential. In this session, supervisors will learn the skills to:

  • Understand your employees' career objectives, and connect individual career aspirations to future opportunities within the institution
  • Build employee loyalty in order to keep high performers invested
  • Provide opportunities for employee growth while they remain in their current position
  • Facilitate mentoring relationships that can help your employees reach the next level
Presenter:

Dr. Peter Langton has served as Professor of Psychology, Human Resources, and Management as well as serves in an Executive Leadership Role for a national manufacturer and distributor. Peter served as the Director of Strategic Planning for a Ford Motor subsidiary and has consulted with many profit and not for profit organizations to help them generate the plans to meet their long-term goals. With over 20 years of leadership and HR experience, Peter combines his knowledge base with a humorous approach to working with others and unlocking the keys to developing effective strategic plans.

Coaching for Success

Date/Time: Monday, December 11, 2017 from 9:00 AM to 12:00 PM
Location: Community College of Rhode Island, Lincoln, RI
Fee: $75 registration fee includes parking and breakfast

Overview:
This workshop is part of the RIHETC Employee Engagement Series for Managers. People are your institution’s most valuable asset. For employees to maintain their competitive edge effective managers and leaders must be able to coach them to excellence. Managers will create a talent assessment of their teams; learn when to coach; keys to coaching each member of their team; a model for the coaching conversation; what problems to avoid; and the rewards and pay-offs to helping employees maximize their core competencies.

Presenter:

Pam Heffernan has brought leadership, management, technical and sales experience to the companies she has worked with over the past 30 years. She developed her leadership skills by tackling challenging tasks throughout her 14-year career with IBM Corporation. In 1991 Pam was recruited by a software firm in RI and served as their Vice President of Product and Customer Services. In this role, Pam had responsibility for product quality, sales support, education and training, distribution and customer satisfaction.

Pam and her partner, Mary Alice Callahan, formed Performance Management Associates in 1993. Their mission is to provide top quality, innovative and customized training and consulting solutions for their clients. Pam was also affiliated with Bryant College’s Executive Development Center as an adjunct faculty member in the Center, focusing on programs dealing with leadership, communications, and employee development.


Active Listening

Date/Time: TBD

Overview:
While research findings vary, some studies suggest that we remember only about fifty percent of what we hear. Consider this daunting finding! When we are in conversations with our friends, colleagues, and family members, we are only paying attention to about half of what they are saying and vice versa. In other words, we may not know how to listen effectively. Indeed, our ability to listen effectively not only influences the quality of our relationships with others but also how well we perform in the workplace. In short, listening well is one of the most important skills we can develop. Developing effective listening and communication skills, however, necessitates a certain level self-awareness. The good news is with self-awareness and practice, most of us can become skilled listeners.

A highly skilled listener is an “active listener.” Active listening is about building rapport, mutual understanding, and trust. Active listening is the type of skill all of us need in our interpersonal relationships. Active listening supports us to avoid conflict and misunderstanding. Better yet, honing this skill can contribute to workplace productivity and success.

In this interactive workshop, participants will:

  • Distinguish among different levels of attending
  • Examine nonverbal behavior, verbal messages, contextual listening, and tough-minded listening
  • Execute concrete strategies to develop active listening skills
  • Identify roadblocks and obstacles to listening and understanding
  • Understand the importance of listening to oneself
  • Learn the art of questioning
  • Create an action plan for implementation of the newly developed skills
Advance: Preparing for the Next Step in Your Career

Date/Time: TBD

Overview:
As you advance in your career, a natural part of your transition will be to assume new responsibilities. The move from employee to supervising others is one of the most difficult transitions you will face. It can be confusing and stressful as former colleagues and work friends become your employees. Having a realistic vision for this transition and formulating a list of skills you can cultivate ahead of time will not only help ease into your new role, but it will also go a long way in setting you up for career success. Participants in this hands-on workshop will leave this session with the framework for creating their own personal career transition plan that they can share with their managers/supervisors upon their return to their workplace. Key topics for this workshop include:

  • Building the skills necessary for promotion while in your current position.
  • Crafting your value proposition to make your case for promotion.
  • How perceptions change as you move up the career ladder.
  • Tips and tricks for maximizing your “honeymoon” period once you get promoted.
  • Managing expectations up and down as everyone’s roles shift.
  • Understanding the politics and responsibilities of your new management role.
  • The importance of building trust as a new leader.
  • The art of admitting you don’t know everything to gain traction with your team.
  • Learning when to delegate and what delegation really means when you are the boss.
  • What to say when you get tested.
  • The benefits of sharing credit and showing humility.
  • Showing discretion when others do not.
  • Creating your own vision for what you want your team to be.
Advanced Emotional Intelligence (EQ)

Date/Time: TBD

Objective(s): By the end of this session, participants will...

  • Discover emotional intelligence—what it is, the biological basis, and the four core EQ skill model
  • Learn why emotional intelligence matters—the business case for emotional intelligence
  • Measure your emotional intelligence skills—debrief the Emotional Intelligence Appraisal—Me Edition
  • Observe emotional intelligence skills in action
  • Learn and apply 66 emotional intelligence strategies for developing the four core EQ skills
  • Set your EQ goals and complete your emotional intelligence action plan

Overview:
Emotional intelligence is the something in each of us that is a bit intangible. It affects how we manage behavior, navigate social complexities, and make personal decisions that achieve positive results. Emotional intelligence is made up of four core skills that pair up under two primary competencies: personal competence and social competence.

Process:
Prior to the Advanced Emotional Intelligence session, participants take a self-appraisal that delivers scores for the key components of emotional intelligence: overall EQ, self-awareness, self-management, social awareness, and relationship management. Results bring EQ to life in an unlimited e-learning program featuring a Goal-Tracking System™, EQ lessons, and retest. The appraisal results are debriefed during the session to enable participants to take what is learned and develop an action plan to increase emotional intelligence in the four core skills.

Assertive Communication

Date/Time: TBD

Program Description:
Do you have difficulty saying "no"? Do you struggle with the best way to tell people what you want or need? This workshop explores what it means to be assertive, and how to best communicate your needs to others. At the conclusion of this workshop, participants will be able to:

  • Recognize and replicate assertive vs. aggressive or passive behaviors
  • Utilize techniques to create assertive statements in a wide variety of situations
  • Recognize the non-verbal behaviors that can undermine assertive communication
  • Understand personal barriers to communicating assertively

Participants will assess their current level of assertiveness, discuss common obstacles to assertive behavior, and learn two models for crafting an assertive statement. In-class exercises will provide the opportunity for attendees to practice what they have learned.

Becoming a Strategic Thinker for Managers

Date/Time: TBD

Program Description:
Many managers today focus on what’s in front of them, the tasks that are “screaming” for attention. The outcome of this short-range, tactical approach can be missed opportunities and a frustrated team. To help drive results and ensure a high performing team, managers should apply a clear set of strategic thinking behaviors to their day-to-day leadership activities. This program will focus on discussions around these key strategic thinking drivers:

  • Establishing a clear vision of success
  • Creating alignment around the vision with each member of their team
  • Anticipating obstacles and challenges and proactively put a plan a place
  • Seeking and validating data
  • Making sound decision decisions
Communication Styles for Managers

Date: TBD

The role of communication and listening for managers will be examined through a series of participative exercises, and the link between motivation and communication will be discussed. Managers will assess their communication style, and examine the impact of that style on their work group. Managers will also learn how to make assertive statements, and words and phrases to utilize and avoid.

Creating Inclusive Communities: CUPA-HR Stories of Diversity and Inclusion

Date/Time: TBD

Overview:
Each of us has an important story to tell. Those stories of diversity and inclusion enrich campus communities and move institutions along the path to greater cultural understanding and competence. This session will give you the opportunity to learn how you can utilize the new Creating Inclusive Communities videos and stories to facilitate dialogue that leads to more inclusive campus communities.

What Is the Creating Inclusive Communities Project?

  • It’s a celebration of the experiences and perspectives that make higher ed professionals unique — and uniquely human.
  • It’s a resource for initiating conversations about diversity and inclusion.
  • It’s a call to action, urging all higher ed leaders to strive to create more inclusive campus communities.
Critical Thinking & Problem Solving

Date/Time: TBD

Program Description:
“Status quo” is not enough in today’s competitive environment. Professionals need to make day-to-day decisions, quickly and effectively. By applying a set of critical thinking guidelines you will be able to determine the most effective solution for your most challenging situation. Critical thinkers focus on creating a clear set of outcomes, then they determine the path to ensure success. This program will highlight the traits and best practices of critical thinkers, and will provide you with a framework for applying those practices to day-to-day decisions.

Dealing with Difficult Behaviors

Date/Time: TBD

Program Description:
What makes some behaviors more difficult to deal with than others? Through exercises and discussion, participants will explore their interaction "hot buttons" and learn words that can produce or reduce conflict. Practical approaches for dealing with such difficult behaviors as anger, whining, sarcasm, and negativity will be presented.
Target Audience: Administrative Professionals

Dealing with Difficult Conversations and Managing Problem Employees

Date/Time: TBD

Program Description:
Under-performing employees negatively impact their own areas of responsibility, as well as the contribution of others. Unfortunately, confronting these individuals can be uncomfortable for many managers. Understanding a model for these difficult conversations will result in management confidence, and employee performance improvement through a clearly identified action plan.

Session Goals:

  • Enhanced confidence when dealing with difficult conversations
  • An increase in employee productivity and engagement
  • An understanding of best practices when dealing with highly-charged situations

Session Agenda:

  • Understanding your role as coach
  • The ties between coaching and employee engagement
  • Coaching paradigms
  • Understanding the framework for managing the conversation
  • Crafting your opening statement
  • Keys to effective performance-based feedback
  • The power of questions (and the role of listening)
  • Developing an action plan
  • Practice

Developing Others: A Manager's Event on Delegation and Coaching

Date/Time: TBD

Overview:
Join us at the beautiful Newport campus of Salve Regina University for a day long event focused on improving your effectiveness as a team leader and coach. During the morning session, Coaching for Success, managers will create a talent assessment for your team, learn when and how to coach and how to get the maximum pay-off from this investment in your employees. Following lunch, the afternoon session will focus on Effective Delegation. Many managers have a difficult time delegating to staff and yet this essential skill can allow your team to get more done and increase employee job satisfaction.

Diversity & Inclusion Fundamentals

Date/Time: TBD

Program Description:
Most organizations endorse diversity, and well-meaning people want to work in an environment that is welcoming, fair, and respectful for everyone. Yet our human brains and emotions often lead us to misjudge, exclude, offend, or even discriminate, despite our best intentions. In this highly interactive session, you will explore your own personal identity and experiences of difference, listen to others’ perspectives, and think critically about cultural assumptions and generalizations. You’ll view the acclaimed video, “Ouch! That Stereotype Hurts,” and practice techniques for responding to insensitive comments effectively, without casting shame or blame. You’ll also learn how to address “micro-aggressions” in the workplace. Micro-aggressions are small, subtle comments or behaviors that send a negative message about a historically excluded social group. Taken alone, their impact may be minor; but if not checked, they can build up over time, creating a toxic climate for some individuals or limiting career opportunities.

Effective Delegation

Date/Time: TBD

Overview:
Delegation is one of the essential skills of effective management. Management has been defined as “getting results through others,” that requires effective delegation of tasks, duties and responsibilities to a staff. The reality is that many managers are often unwilling or unable to delegate due to a lack of understanding of how and why this important skill is necessary. (This workshop is part of the RIHETC Employee Engagement Series for Managers.)

Delegation is easier and more effective when you know:

  • What and when to delegate
  • How to delegate- communicating expectations and monitoring results without micromanaging
  • To whom to delegate- how to determine the best person for the job

The goals of this workshop are to give you the tools to delegate well; feel more comfortable doing so; and reach team goals more effectively through delegation.

Effective Techniques for Reaching Your Potential

Date/Time: TBD

Program Description:
Behavior management strategies, such as effective goal setting, are at the heart of personal and career success. Inextricably linked to time management and goal setting are the concepts of motivation and procrastination. Individuals may be able to motivate themselves to the point where they’ve planned out how they’ll utilize their time, and perhaps they’ve even clearly outlined the personal and career goals that are important to them. Many of us, however, don’t always manage to follow through with our plans, even though we may have the best intentions to do so. Sometimes, we just can’t seem to get motivated. Why is this? What is motivation exactly? How does procrastination affect motivation?

In this interactive session, you will learn strategies to combat procrastination and concrete ways to get motivated to achieve your goals both in the workplace and your personal life. You will discover both internal and external barriers that may prevent you from reaching your potential and effective techniques to remove those roadblocks to your success.

Essentials of Communication with Everything DiSC® Workplace

Date/Time: TBD 

Overview:
Participants explore the advantages and disadvantages of different communication styles and the impact those styles can have on group members and an organization’s culture. This workshop will help participants build more effective and productive working relationships by helping them better understand other people’s style and priorities.

This research-validated learning model uses online assessment pre-work (the DiSC Assessment) to create a highly personalized learning experience. The personalized report/workbook contains in-depth information, including tips, strategies, and action plans to help individuals at any level become more effective.

Learners in this session will:

  • Learn about and explore their preferred communication style using the DISC® Assessment;
  • Learn how to connect more effectively with others using their preferred communication style;
  • Develop and practice approaches to utilizing their style strengths for more effective communication;
  • Identify and learn to adapt to potential challenges of their styles;
  • Develop an action plan to implement going forward in their workplace.

 

Everything You Need to Know About Gender Variance-But Never Even Knew To Ask!

Date/Time: TBD

Overview:
This interactive session will provide attendees an opportunity to both understand their own personal views about the cultural norms of sex and gender, along with the new understanding that the traditional binary model of gender does not fit everyone in our society. Gender variance, transgender, and non-binary people have existed throughout history, but more recently, more people are “coming out” and coming to self-acceptance of their true nature regarding their gender identity to live their lives as they see themselves.

Participants will explore both cognitive and emotional views of the gender variant experience along with an overview of how we try to simplify these complex subjects – or rather – ways of being, in order to work with these populations in a more caring, compassionate and understanding manner. The session will address working with both transgender staff members and students in a campus environment.

Feedback and Coaching

Date/Time: TBD

Overview:
Overview: Managers will create a talent assessment of their teams; learn when to coach; keys to coaching each member of their team; a model for the coaching conversation; what problems to avoid; and the rewards and pay-offs to helping employees maximize their core competencies.

Giving and Receiving Effective Feedback

Date/Time: TBD
Location: Bryant University, Smithfield, RI
Fee: $75 registration fee includes parking and breakfast

Overview:
Since how we work with others can be as important as what we achieve, successful individuals continuously seek feedback from peers, managers and "customers." Feedback is hard to give, and can be difficult to receive, so crafting effective feedback statements, and remaining open-minded while receiving feedback is key to success.

This program will provide you with the tips and techniques to provide meaningful feedback in a respectful manner, as well as provide you with insights and best practices to solicit feedback from others.

Participants will learn to:

  • Give more valuable and effective feedback;
  • Receive feedback with greater understanding; and
  • Interpret the full meaning and context of feedback.
Influencing in a Collaborative World

Date/Time: TBD 

Overview:
This workshop focuses on the important concept of influence in a workplace and how influence works even when an individual does not have authority. It discusses the types of non-monetary “currencies,” such as relationships, as well as power and interests, that may be used to negotiate give-and-take in the workplace.

Learners in this session will:

  • Describe behaviors that boost or reduce commitment;
  • Define what is challenging about a current situation;
  • Assess current influence behaviors;
  • Plan action steps you will take to ensure buy-in, support, and cooperation for a specific influence situation
  • Use peer coaching to refine your plan and to drive action through influence as opposed to authority or purely advocating

 

Leading Change (for Managers)

Date: TBD

Most change initiatives within organizations are usually met with resistance at various levels. Managers are instrumental in leading employees through the maze of emotions and actions that are necessary for successful results. Shared commitment to change develops only when teams feel they are part of the process. Managers must develop strong communication skills that will spark discussions and keep everyone focused on moving initiatives forward. This half-day program will work through a six-step process to help you lead your teams through changes; the result being a more productive and engaged workforce, focused on outcomes and timely solutions.

Leading High Performing Teams

Date/Time: TBD

Program Description:
In today’s competitive environment, institutions must maximize the effectiveness of all their employees. A crucial component of this effectiveness resides in a manager’s ability to foster an environment based on mutual trust, respect, open communications and clear problem-solving abilities. Through this highly interactive program, participants will learn the qualities and behaviors of successful teams and will be given the opportunity to practice these behaviors in a fun, learning environment.

Session Goals:

  • Understand the qualities and traits of successful teams
  • Recognize the stages of team development
  • Assess current team talent
  • Develop a plan to build a high-performing team

Session Agenda:

  • Team-based exercise
  • Qualities of high-performing teams
  • The stages of teams – assessment of participants’ current teams
  • Building an environment of trust and engagement
Leading the Generations

Date/Time: TBD

Overview:
In this follow up to our very popular workshop 'Understanding the Generations", supervisors will gain insight and skills that will enable you to better lead employees of all different generations. This dynamic session will review and build on the material from "Understanding the Generations" and is appropriate for supervisors- both who have taken the first course as well as those who have not. Leading the Generations will focus on the following learning outcomes:

  • Understanding generational differences in a way that better enables you to support employees of different ages, rather than stereotyping them.
  • How to deal with intergenerational tension.
  • How to motivate someone older and younger than you.
  • Leveraging the skills and positive qualities of employees from any generation.

Listen Up!

Date/Time: TBD

Program Description:
85% of our success is based on how well we communicate with others and build collaborative relationships. Listening is at the foundation for that success. The challenge is few of us are ever taught how to listen. Listening is a process of understanding what is being said, taking into account the speaker’s body language and tone of voice, asking questions to build clarity and summarizing to ensure the message was received correctly. When done well, listening is the easiest way to show respect and build trust between individuals. This program lays out the skills and process to become a stronger, more active, and respectful listener.

Making Meetings Work

Date/Time: TBD

Overview:
Research suggests that nearly 50% of workers view meetings as a waste of time. In a survey reported by Industry Week, managers reported that 30% of their time spent in meetings was not used productively. It seems clear that both managers and employees alike consider meetings a productivity killer. Employees are often left wondering, “Why am I here?”. Is it time to push the reset button on the culture of meetings in your department? In this session, you will explore effective strategies both for running an effective meeting and being an effective meeting participant.

In this interactive workshop, participants will learn:

  • How to set an outcomes focused agenda
  • Basic facilitation and group process skills, including strategies for navigating difficult personality issues within the meeting.
  • Constructive ways to gather and encourage feedback and ideas
  • Techniques for following up and increasing accountability
  • How to make your voice heard in an assertive and professional way during a meeting
  • How to assist with the flow and success of the meeting as a participant
Management Essentials with Everything DiSC®

Date/Time: TBD

Overview:
Manager participants explore the advantages and disadvantages of different communication styles and the impact those styles can have on the people they manage, supervise or lead. Managers will learn to coach more effectively by applying the style filter to their responsibilities of directing, delegating, motivating and developing others.

This research-validated learning model uses online assessment pre-work (the DiSC Assessment) to create a highly personalized learning experience. The personalized report/workbook contains in-depth information, including tips, strategies, and action plans to help individuals at any level become more effective.

Learners in this session will:

  • Discover how to develop team members on a day-to-day basis utilizing their own DiSC® style and preferences;
  • Learn to leverage own strengths and challenges;
  • How to adapt behavior to meet needs of people they manage;
  • Learn to coach more effectively by:
    • Directing & delegating
    • Motivating team members
    • Developing others
  • Develop an action plan to implement going forward in their workplace.
Managing Difficult Conversations

Date/Time: TBD

Overview:
Under-performing employees negatively impact their own areas of responsibility, as well as the contribution of others. Unfortunately, having the difficult conversations necessary for performance improvement can be uncomfortable for many managers. Understanding a model for effective performance management conversations will result in management confidence, and employee performance improvement through a clearly identified action plan. (This workshop is part of the RIHETC Employee Engagement Series for Managers.)

Session Goals:

  • Enhanced confidence when dealing with difficult conversations
  • An increase in employee productivity and engagement
  • An understanding of best practices when dealing with highly-charged situations

Session Agenda:

  • Understanding your role as coach
  • The ties between coaching and employee engagement
  • Coaching paradigms
  • Understanding the framework for managing the conversation
  • Crafting your opening statement
  • Keys to effective performance-based feedback
  • The power of questions (and the role of listening)
  • Developing an action plan
  • Practice

Managing in All Directions (Staff) Part 1

Date/Time: TBD

Overview:
85% of our success is based on how well we communicate with others. In particular, being able to give and receive effective feedback is essential in today's workplace. In this highly relevant and interactive workshop, participants will gain a better understanding of the communication and influence process and how to use assertive communication in a positive and effective manner. Discussion of how to use communication styles effectively, the importance of listening in the influence process and best practices will be covered.
This workshop is Part 1 of a two part series open to all staff. We encourage participants to sign up for both sessions for the best learning outcomes.

Managing in All Directions (Staff) Part 2

Date/Time: TBD

Overview:
This workshop builds on the groundwork of Managing In All Directions for Staff Part 1 and will focus on enhancing clarity and building mutual understanding, respect and trust. Participants will learn about the Five Conversations that all managers and employees should develop alignment around and learn to ask open ended questions in a collaborative and professional manner. Participants will leave with a greater understanding of organizational concerns and driving forces as well as how to manage workplace relationships in a positive way.
This workshop is Part 2 of a two part series open to all staff. We encourage participants to sign up for both sessions for the best learning outcomes.

Managing in All Directions for Supervisors (Part 1)

Date/Time: TBD

Overview:
85% of our success is based on how well we communicate with others. In particular, being able to give and receive effective feedback is essential in today's workplace. In this highly relevant and interactive workshop, participants will gain a better understanding of the communication and influence process and how to use assertive communication in a positive and effective manner. Discussion of how to use communication styles effectively, the importance of listening in the influence process and best practices will be covered.
This workshop is Part 1 of a two part series open to supervisors. We encourage participants to sign up for both sessions for the best learning outcomes.

Managing in All Directions for Supervisors (Part 2)

Date/Time: TBD

Overview:
This workshop builds on the groundwork of Managing In All Directions for Supervisors Part 1 and will focus on enhancing clarity and building mutual understanding, respect and trust. Participants will learn about the Five Conversations that all managers and employees should develop alignment around and learn to ask open ended questions in a collaborative and professional manner. Participants will leave with a greater understanding of organizational concerns and driving forces as well as how to manage workplace relationships in a positive way.
This workshop is Part 2 of a two part series open to supervisors. We encourage participants to sign up for both sessions for the best learning outcomes.

Managing Unconscious Bias at Work

Date/Time: TBD

Overview:
Recent developments in social science and brain research confirm that we all have unconscious biases, even if we don’t want them and are personally opposed to prejudice and discrimination. These hidden biases influence our attitudes and behaviors, impact our effectiveness at work, and are embedded in our societal structures. Participants will learn how to acknowledge and manage unconscious biases, in a safe setting free of shame and blame. Points of overlap with concepts from Emotional Intelligence 2.0, StrengthFinders 2.0, and the Myers-Briggs Type Inventory will be noted, though these courses are not a prerequisite.

Objectives:
By the end of this session participants will have had the opportunity to:

  1. Explain how and why we all acquire unconscious bias
  2. Identify specific biases that are common in the higher education workplace and/or that participants recognize in themselves;
  3. Generate strategies and practice skills for minimizing bias in workplace interactions and decision-making
MBTI: Determine Your Best Fit Type

Date/Time: TBD

Overview:
The MBTI® is a self-report questionnaire that helps us determine how we gather energy, perceive information, make decisions, and order our world. Understanding how we differ in our natural strengths, motivations, and communication styles can aid in our personal growth and increase our ability to function effectively in the workplace. This MBTI® introductory session will help you identify your best-fit type and understand the fundamentals of type.

Mindful Leadership for Managers

Date/Time: TBD

Overview:
With so many competing priorities, it can be difficult for managers to take time to establish a leadership identity- who do you want to be as a leader to your staff and institution? With interactive discussion and self-reflection managers will create a personal leadership vision, learn about the importance of leading versus managing, delve into the traits of "mindful" leaders and explore the concept of emotional intelligence and how it can improve your capacity for effective leadership.

Personalize Your Time Management Approach

Date: TBD

Why is it that some time management strategies work for some people and not others? In this workshop, participants will diagnose a personal time style, and explore how it can affect personal efficiency. Participants will learn time management tips and strategies based on their particular time style.

Power Presentations - Mastering the Art of Public Speaking

Date/Time: TBD

Overview:
Today, more than ever, speaking in front of an audience is becoming a necessity for all professionals. Sales presentations, company meetings, executive briefings and civic involvement all require proficiency in public speaking. This program is designed to build your confidence to face any audience on any topic. You will understand various presentation skills, be able to implement specific presentation styles and techniques, and deliver effective presentations with professionalism. Participants will learn best practices as well as have the opportunity to practice certain presentation elements in a comfortable setting.

Preparing For Management

Date: TBD

This work shop is designed for those who are not yet managing. Participants will examine their beliefs about managing people, and discuss the variety of skills and tools managers need to be successful. Common mistakes people make when transitioning to management will be considered. Participants will create an in-class self-development plan to help pinpoint areas for development.

Project Management

Date/Time: TBD

Overview:
Project work has become prevalent in today’s workplace and honing your project management skills is a smart career move. Learning project management systems is the easy part; managing the people behind the systems is much harder. In this full-day, hands-on workshop participants will learn techniques and best practices for managing the people on the project teams and the unseen “stakeholders” that often impact the work process behind the scenes. Key topics for this workshop include:

  • Establishing project team expectations up front for best working relationships later on.
  • Recognizing the political importance of stakeholders and best practices for managing them effectively.
  • The importance of adopting good record keeping and reporting practices from the start.
  • Productively and proactively managing team interactions in stressful times.
  • The critical need to manage project budgets and the inevitable bumps in the road.
  • Successfully negotiating for critical resources.
  • Maintaining a productive timeline and accountability to deadlines.
  • Managing a project through implementation and hand-off.
  • Utilizing project management software and digital tools to accomplish project goals.

This workshop is designed as a small group simulation that will run for the full day. Participants will work together in small teams to problem-solve together and practice the techniques in real time. This workshop is designed to provide each participant with new skills that they can put to immediate use upon their return to their organizations.

Recognition Goes A Long Way

Date/Time: TBD

Overview:
Saying thank you is common sense, but it’s not always common practice. Recognition Goes a Long Way is a 4-hour program designed for supervisors and managers that focuses on informal recognition – just saying thank you for a job well done. This workshop is structured around the following concepts:

  • The importance of informal staff recognition throughout the year
  • The tools to use for recognition when you have limited financial resources
  • The appropriate techniques to use when recognizing staff performance
Results Focused Communication Skills

Date/Time: TBD

Overview:
85 % of our success is based on how well we communicate with others. There are many skills required to be a successful leader; most, if not all of the skills, depend on one thing, communications. Managers and leaders must be able to clearly articulate their thoughts, listen actively to their teams, and understand the impact that personalities have on the communication process.

In this workshop, participants will discover how to influence others and get results by learning to:

  • Understand your own communication style, preferences, and strengths
  • Read the preferred communication style of others and adapt to better meet the communication needs of your audience
  • Clarify your message and communicate your request effectively
  • Wrap up the interaction in a way that ensures your message was received as intended

Participants will take the DiSC Assessment prior to attending the workshop, and the results will be utilized to further participant communication skills.

Running Effective Meetings

Date/Time: TBD

Overview:
Do you dread attending meetings because they are dull, unproductive, disorganized and longer than necessary? Do you find that your meeting attendees appear disengaged, reluctant or even contentious? Poorly run meetings result in frustration and cost organizations both time and resources. This session will help you bring energy, relevancy and forward action to your meetings.

Situational Leadership, Part 1

Date/Time: TBD

Overview: To be a leader that others want to follow, managers need to set clear and attainable goals, provide the right leadership style for the situation and give effective feedback. In this two-part workshop, participants will identify their leadership style and development needs to become a more effective leader. Learn how to diagnose different situations and adapt your style to meet the needs of the situation and the people you manage. Grow your understanding how to build relationships that enhance cooperation and collaboration.

  • Be able to diagnose others' development levels and choose the appropriate leadership style
  • Know why there is no best leadership or coaching style (unless there is a match)
  • Learn a common language for coaching and developing others
  • Understand the negative impact of over supervision and under supervision on performance and morale

This is a two-part workshop series consisting of two consecutive Wednesday mornings, November 9th and November 16th. In order to fully complete this two-part workshop, attendance at both sessions is necessary. You do need to register separately for Part 2.

Situational Leadership, Part 2

Date/Time: TBD

Overview: To be a leader that others want to follow, managers need to set clear and attainable goals, provide the right leadership style for the situation and give effective feedback. In this two-part workshop, participants will identify their leadership style and development needs to become a more effective leader. Learn how to diagnose different situations and adapt your style to meet the needs of the situation and the people you manage. Grow your understanding how to build relationships that enhance cooperation and collaboration.

  • Be able to diagnose others' development levels and choose the appropriate leadership style
  • Know why there is no best leadership or coaching style (unless there is a match)
  • Learn a common language for coaching and developing others
  • Understand the negative impact of over supervision and under supervision on performance and morale

This is a two-part workshop series consisting of two consecutive Wednesday mornings, November 9th and November 16th. In order to fully complete this two-part workshop, attendance at both sessions is necessary. You do need to register separately for Part 2.

Strategic Planning

Date/Time: TBD

Overview:
Having a plan is half the battle of success. Having a good plan that is designed to meet challenges and bring innovative solutions takes a purposeful approach. Organizations often fail to take the time away from daily responsibilities to evaluate, plan, and execute. We often respond, change, and adapt on the fly.

Developing a strategic plan allows leaders to assess the strengths and weaknesses of the market, their product, and their people. Putting all components together leads to the chance for greater success. Too often organizations fail to plan and plan to react. Break the cycle of ineffective strategies and learn to put together the plan you know you should do.

This workshop walks participants through the Strategic Planning Process from evaluating a mission to establishing SMART goals (Specific, Measurable, Attainable, Realistic, Timely). Regardless of whether your institute has a forecasting and budgeting process, this workshop focuses on the fundamentals of how to gather the necessary foundational data to add to your institute's planning process.

Strengths Finder

Date/Time: TBD

Overview:
Identify your talents, build them into strengths, and become the consistently high-performing individual you were meant to be. Appreciating your Strengths will help you gain understanding of the StrengthFinders model and Gallop research. During this informative (and fun) workshop you will interpret your own top five strengths and how they can work for you and against you. StrengthsFinder® is Gallup’s online assessment of your five most powerful strength themes.

The Internet-based StrengthsFinder® Profile is the product of a 25-year, multimillion-dollar effort to identify the most prevalent human strengths. The program introduces 34 dominant "themes" with thousands of possible combinations, and reveals how they can best be translated into personal and career success. In developing this program, Gallup has conducted psychological profiles with more than two million individuals to help people learn how to focus and perfect these themes. By focusing on your strengths and seeing real-world examples of them in action, you can target project roles for maximum efficiency and engagement.

StrengthsFinder: Using Strengths to Drive Your Career

Date/Time: TBD

Program Description:
Are you looking to maximize your presence, impact or visibility at your job? During this workshop, we will help your Clifton StrengthsFinder report to “come alive” in the context of what you do every day and where you want to drive your career. You will gain clarity on your innate strengths— the proven levers for productivity, profitability, and personal well-being. Research shows that people who focus on their strengths are three times as likely to report having an excellent quality of life and six times as likely to be engaged in their jobs.

Objectives:

  • introduce the StrengthsFinder model and its use in driving business results & individual/team performance
  • help participants interpret their own profile results and define individual action steps
  • consider potential strategic partnerships based on strengths
  • demonstrate the use of a team composite profile to maximize synergies and mitigate gaps in strengths on a team

Process:
Prior to the workshop, you will be sent an access code to log on and take the Clifton Strengths Finder Assessment. The assessment has been taken by over 11 million people around the globe and popularized by the long-standing bestseller StrengthsFinder 2.0 by Tom Rath. Your customized report will list your top 5 strengths (of a possible 34) and is designed to help you discover, affirm and capitalize on your natural talents.

The Golden Rule Is Wrong! - Utilizing Your Personality Style for Success

Date/Time: TBD

Overview:
We all learned the golden rule; do unto others as you wish done to you. However, not everyone is like you, has the same skills as you, and wants to be treated like you. Becoming a true leader, a partner, and a colleague is about learning how to best influence others. Leadership is the process of influencing others. We often think of a leader as the anointed one with all the answers, power, and authority to make things happen. However, leadership is not about power and position. Everyone is and can be an effective leader.

To be an effective “influencer” of others, a leader must first understand his or her style of interacting with the world. More importantly, an effective leader must learn how others interact with the world, how they make decisions, how they learn.

This workshop helps individuals understand how they interact with the world around them; how they take in information, how they best learn, and how the different styles complement each other and sometimes create conflict. In this workshop, participants will draw from an understanding of their personal "MBTI" - the Myers Briggs Type Indicator. During the registration process, participants will be asked to provide their 4 letter MBTI type. If you have not yet taken the Myers-Briggs assessment, this will be provided to you and you will be asked to complete it prior to the workshop.

Time Management

Date/Time: TBD

Overview:
Discover how to eliminate time-wasters and watch your personal productivity soar. Everyone starts with the same amount of hours–so why do some people seem to get so much more done? An inability to manage time efficiently can leave you feeling stressed, overwhelmed, and unproductive.

This workshop offers practical techniques that you can use immediately to gain control over your day. You'll learn how to plan and prioritize more effectively while managing interruptions and distractions.

Transitioning Through Change

Date/Time: TBD

Transitions are what happen within you. Understanding the process of personal transitions will help you successfully navigate change in all areas of your life. Recognizing the steps you can take to help yourself in times of change will reduce your stress levels and establish a sense of control. Through a series of exercises and classroom discussions, we will identify the emotions and obstacles in dealing with change, and will highlight specific actions you can take to help you transition through changes in your life in a more controlled and managed manner.

Understanding the Generations

Date/Time: TBD

Overview:
For the first time in recent history, there are four generations working side-by-side in organizations. This has become the largest demographic shift since women began entering the workforce in significant numbers decades ago. Each of the four generations has unique perspectives and life goals.

A “generation” can be defined by shared values, behaviors, and work styles, and is impacted by social and political norms of the time. From one generation to the next these norms and behaviors can create significant differences in “views” and “approaches” which can, in turn, lead to misunderstanding, miscommunication, and workplace conflict. While labels and stereotypes can be debated, valuing the unique characteristics of each generation can foster an environment of respect and understanding.

Session Agenda:

  • Understanding the generations
  • Recognizing the differences and conflict points
  • Creating a culture of acceptance and understanding
Write it Right!

Date/Time: TBD

Program Description:
Write it Right! is a dynamic 3.5-hour training program that helps participants focus on clear, correct, and concise business writing. Basic grammar and writing concepts are re-introduced with an emphasis on using action verbs, avoiding wordiness, and keeping sentences short and simple. Participants will complete activities individually and in pairs after each concept is introduced. Topics Covered: 4 Cs of business writing, foundations of English grammar, sentence construction, parallel construction, punctuation pitfalls, and writing effective emails.

You've Got Email - Now What?

Date/Time: TBD

Overview:
We would all agree that email communication is extremely efficient. In today's technology driven landscape, it has become our primary means of workplace communication. But if you take that efficiency to the extreme, email can potentially come across as harsh, insensitive, or abrupt. This session will cover email etiquette and conquering those lazy email habits that lead to inaction, misunderstanding, wasted effort, and frustration. In a variety of group and individual activities, participants will have the opportunity to transform poorly written emails into results-driven communication. This program is indispensable for all those who want their emails to be as effective as a face-to-face business conversation.



Center for Teaching & Learning (CITLA)

The Community College of Rhode Island promotes and supports effective and innovative teaching and learning through the Center for Teaching Learning and Assessment (CITLA). The Center strives to create a learning environment that connects faculty and staff with research and best practices related to improving teaching and learning. In particular, the Center's guiding philosophy acknowledges the critical role of ongoing assessment and reflection in fostering successful teaching and learning. Click here for CITLA's current offerings.



Center for Instruction & Technology (CIT)

The Center for Instruction & Technology hosts workshops and presentations throughout the year to provide faculty development on instruction and learning technology topics. The goal of these sessions is to educate, inform, and inspire faculty on how today's learning environments can be enhanced through technology. Please visit http://www.ccri.edu/it/cit/resources/cit-events/ for their event schedule or to arrange for a one-on-one consultation.



Threat Assessment Workshops

The Offices of Student Services and Human Resources are offering a special training program to help you understand and manage disruptive and potentially violent behavior in the classroom. With a population that is increasingly stressed by economic conditions, increasingly demanding, insistent on instant solutions and less aware of the educational process, there has been a steady increase in the number of incidents of inappropriate classroom behavior reported. CCRI is certainly not alone in facing these challenges, but CCRI does have a training program to help you recognize a potentially dangerous situation and show you how mitigate the chances of a violent event happening in your classroom. This 90-minute session will help you understand the causes of violence, how to identify potential problems and when and how to involve the college in the matter.

The training sessions will take place on three of the four CCRI main campuses the week before the spring semester begins. To register for a session, please visit the Threat Assessment website or contact Michael Cunningham, Dean of Students at mjcunningham@ccri.edu.



Managing Performance Expectations

Turning Managerial Challenges Into Positive Results

A Training for Managers and Supervisors


Date/Time: TBD
Location: Department of Administration, One Capitol Hill, Providence, RI 02908 Second Floor, Conference Room A

Our supervisors are faced with the everyday responsibility of effectively managing their employees. Managing Performance Expectations - Turning Managerial Challenges into Positive Results is a training program developed by the Department of Administration to train all levels of managers on how to identify and communicate performance expectations to their subordinates and to turn those managerial challenges into positive results. Our goal is to train and assist our managers in solving problem behavior while focusing on respect and responsibility.


During this training, you will:

  • Have the opportunity to take a break from your work day, stop and take a hard look at your workforce and plan how to address the managerial challenges you face.
  • Learn about the tools available and how to apply them to practical situations.
  • Be inspired to try new ideas and new solutions to your problems.
  • See new ways of handling situations.
  • Learn about our union contract obligations.
  • Become aware of resources available to assist you when help is needed.
  • Learn from the people around you.


At the end of this training, you will:

  • Get your supervisory responsibilities under control.
  • Achieve the needs of your organization from your employees.
  • Lead and motivate the members of your work group to do their best.
  • Assess performance and take appropriate corrective action when problems occur.


The Trainers:

  • William Patenaude, Department of Environmental Management, Certified Myers-Briggs Instructor
  • Melanie Marcaccio, Department of Administration, Acting Personnel Administrator


Please email Terri-Ann Milligan at tamilligan@ccri.edu to learn of upcoming workshop dates.



Suicide Prevention Training for RI State Employees

Question, Persuade, and Refer - 3 simple steps anyone can learn to help save a life from suicide.

Just as people trained in CPR and the Heimlich maneuver help save thousands of lives each year, QPR-trained Gatekeepers learn how to recognize the warning signs of a suicide crisis and how to question, persuade, and refer someone to help. QPR can be learned in as little as one hour.

QPR-trained Gatekeepers can include parents, friends, neighbors, teachers, ministers, doctors, nurses, office supervisors, foremen, police officers, advisors, caseworkers, firefighters, and many others who are strategically positioned to recognize and refer someone at risk of suicide.

At this training you will learn how to:

  • Recognize the warning signs of suicide
  • Offer hope
  • Get help and save a life

How can Rhode Island State Employees access this training?

This FREE one-hour training is offered to Rhode Island State Employees through the State’s Employee Assistance Program.

  1. Log on to the Employee Assistance Program website: www.liveandworkwell.com and use the access code: RhodeIsland
  2. Once logged on, utilize the navigation bar at the top of the page to click “Crisis Support” and then select the “Suicide Prevention” option from the sub-menu.
  3. Scroll down to the “Learn” section of the page and click on the “Suicide Prevention Education Program” link.
  4. Follow the instructions to complete the QPR training and receive a completion certificate.

This page developed and maintained by The Office of Human Resources. Send comments and suggestions to humanresources@ccri.edu.

If you have difficulty accessing the information on this page, please contact Web Services.


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Last Updated: 11/17/17