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This five-session course is a highly participative, interactive approach to exploring the challenges management.

Session 1: Managerial Responsibilities / Communication and Motivation
This session explores the roles a manager plays, effective and ineffective managerial behaviors, and the common denominators of successful managers. The role of communication and listening is examined through a series of participative exercises, as is the link between motivation and communication, and the manager's role and responsibility in harnessing staff motivators.
Session 2: The Effective Team
Topics include group dynamics, team building and the role of the team leader. Effective and ineffective styles of team leadership are discussed. Through an in-class team exercise, participants will have an opportunity to explore the strengths and weaknesses of their team performance and the utilization of key team leader behaviors.
Session 3: Communicating Criticism and Problem Employees
This session explores the role of productive criticism in the workplace, and the characteristics of effective and ineffective criticism. Skill assessments help participants pinpoint personal development needs in the areas of assertive communication, criticism, and communication with "problem" employees. Through practicing a model for communicating criticism, participants learn how to develop concrete examples of criticism, as well as how to deliver those criticisms effectively. Tips for communicating effectively in a variety of "problem" situations are outlined and  discussed.
Session 4: Managing Conflict
This session explores the role the manager plays in establishing a collaborative work environment, and managing conflict for the team. Participants will learn the most common reasons that conflict occurs, the pros and cons of various approaches to resolving conflict, and how to manage conflict discussions. Through a variety of assessments, participants will understand the team behaviors they personally find most difficult to deal with, and learn new approaches to resolving conflict.
Session 5: Management Tools
This session focuses on three critical areas: delegation, time management and planning. Participants will learn the five phases of delegation, and the benefits of and obstacles to delegation are examined through a series of exercises. A time management assessment helps participants' pinpoint individual areas of concern, and solutions to common time problems are presented. A simple approach to planning is discussed, focusing on key questions managers can utilize in the planning process.

If you are interested in this training program, please contact Michelle O'Brien

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Last Updated: 8/17/16