Customer Service Specialist Concentration (CSPC) – Community College of Rhode Island

Customer Service Specialist Concentration (CSPC)

Certificate in Professional Studies (CERT_ADOT)

Flanagan Campus, Lincoln and Knight Campus, Warwick

The Customer Service Specialist concentration provides students with the training necessary for employment in entry-level customer service positions. Front-line customer service representatives interact with their customers every day. This program gives students the skills and techniques required to provide outstanding customer service and support. Students who successfully complete this program may sit for the Help Desk Institute’s customer service exam.

Credits earned in this certificate program can be applied toward an Professional Studies or General Studies degree.

Note: Many courses require prerequisites, corequisites and/or testing. See course descriptions for details.

RECOMMENDED COURSE SEQUENCE
  • First semester: OFTD 1130, 1160; COMI 1451, 1640
  • Second semester: OFTD 1140; ENGL 1400
  • Third semester: OFTD 1105, 1380
General Education Requirements
COURSE NO. COURSE TITLE COURSE NOTES CREDITS
OFTD 1130 Editing Skills for Office Communications I   2
OFTD 1160 Basic Keyboarding Mastery   2
OFTD 1140 Office Technology & Procedures I   3
OFTD 1105 Essential Note Taking Skills   1
OFTD 1380 Customer Service Essentials   5
ENGL 1400 Business Writing for Office Professionals   3
COMI 1451 Introduction to WINDOWS   1
COMI 1640 Introduction to Word Processing   1

Total General Education Requirements Credits 18


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Last Updated: 7/30/19